Remittance Frequently Asked Questions

What is the fastest way of remitting to my family?

Web Remittance 24/7
Phone Remittance via 24/7 call centre in the Philippines

How long does it take?

For PNB accounts: straightaway, real-time credit.

For Non-PNB accounts: 2-3 working days.

Does your Door-to-Door remittance service covered the whole of Philippines?

Metro Manila and Major Cities: 24 hours

Provincial: up to 3 days

What will I do if there's an amendment/s (error) to my remittance?

Fill out our remittance amendment form. There is a £10 administrative charge for any amendments made.

To download the form, click here.

IMPORTANT ANNOUNCEMENT

From 01 January 2024, we are pleased to announce that our remittance fees will remain unchanged for transactions up to £1,000.00. For transactions above £1,000.00 for both debit card and cash payments, please refer to our new charges posted in our lobby and on our website. Please speak to our customer service if you have questions and clarifications.

To save on remittance charge, we encourage you to pay via bank transfer. Thank you.

BANK DETAILS

FOR GBP:
Bank: National Westminster Bank Plc, London
Account Name: Philippine National Bank (Europe) Plc
Account Number: 95626735
Sort Code: 60 00 01

FOR USD:
Bank: National Westminster Bank Plc, London
Account Name: Philippine National Bank (Europe) Plc
BIC: NWBKGB2L
IBAN: GB27NWBK 607301 08094365

FOR EUR:
Bank: National Westminster Bank Plc, London
Account Name: Philippine National Bank (Europe) Plc
BIC: NWBKGB2L
IBAN: GB59NWBK 607200 13024914

*** Please include complete beneficiary details (name, bank name and account number)