Philippines



WESTERN UNION now partnered with PNB!


Philippine National Bank is the first Bank to offer Western Union Money Transfer across seven (7) countries in three (3) continents.

You may now send or receive your Western Union remittances thru any of PNB’s 337 branches in the Philippines and thru 75 of our overseas offices – Hong Kong, Japan, France, United Kingdom, USA and Canada.

Visit any PNB branch near you to send or receive your remittance without the need for bank account.



HOW TO SEND YOUR REMITTANCE?

It’s very easy, just go to any PNB branch near you and present one valid ID with your photo.

1st step – Fill-out the Money Transfer Form
Fill out and submit the Money Transfer Form to the PNB Front liner together with (1) one valid photo identification.

2nd step – Pay Your Remittance
Give the amount you wish to send plus its corresponding remittance service fees.

3rd step – Get Your Receipt
Sign and claim your remittance receipt.

4th step – Inform your Beneficiary
Contact your beneficiary and provide the necessary information needed to claim the remittance such as:
  • 10-digit MTCN
  • Sender’s Name – (must be the same as written in the receipt)
  • Amount being sent
  • Country of origin


HOW TO RECEIVE YOUR REMITTANCE?

1st step – Fill-out the Money Transfer Form
Fill out the Money Transfer Form then present it to the PNB’s Front liner together with your (1) one valid photo identification. Please make sure to correctly provide the following information:
  • 10-digit MTCN
  • Sender’s Name – (must be the same as written in the receipt)
  • Amount being sent
  • Country of origin.
2nd step – Claim your remittance
Receive your remittance.

3rd step – Get Your Receipt
Sign and claim your remittance receipt.



FREQUENTLY ASKED QUESTIONS:
  1. What is the Western Union service being offered in PNB?
    PNB is currently offering the Western Union Money Transfer Service which allows you to send/claim Western Union remittances at any PNB branch near you.

  2. Can I avail of this service?
    If you are at least 18 years old of age and have a valid photo identification, yes you can avail of the Western Union service.

  3. How can I avail this service?
    Go to any PNB branch near you and present one (1) valid photo identification. For the list of our branches, please click here

  4. Do I need to have a PNB account to avail of this service?
    Walk in clients are always welcome. You can send/receive remittances even without a bank account.

  5. What requirements do I need?
    Since there is no need to enroll, just visit any PNB branch and bring one valid ID to make your transaction.

  6. How long will it take for my beneficiary to receive the remittance?
    Remittance is received at real time*. Upon sending, provide the following details to your beneficiary to claim the remittance:
    • 10-digit MTCN
    • Your complete name (sender’s name)
    • Amount being sent
    • Country of origin
    *Transactions applicable to Money in Minutes services only.

  7. How much is the service fee for every remittance?
    For remittance transactions within/from the Philippines, kindly click here, or you may ask any PNB’s Front liner. While for remittance transactions outside the Philippines, you may call Western Union’s Hotline at 888-1200 (within Metro Manila) or 02-888-1200 (NDD rates apply) or 1-800-1-888-1200 (toll free via PLDT lines).

  8. What is the exchange rate that we’ll be used in my remittance?
    Western Union determines the exchange rate for you remittance. You may ask it from any PNB Front liner in our branch.

  9. Is there a minimum/maximum amount for sending or receiving money?
    There is no minimum/maximum limit amount for sending and receiving however, additional documents may be required for certain transactions depending on amount and destination.

Various services to make it quick and convenient for you to send money.

Deposit Board Rates

Please be advised of the changes in deposit board rates of Dollar Time Deposit and Prime Savings account. The changes shall take effect on January 1, 2014.

Fees and Charges

Please be advised of changes in our fees/charges & maintaining balance requirements given the need to align the same following the merger of PNB and Allied Bank last February 2013. The changes as applicable shall take effect on January 1, 2014.

Internet Banking

A new security feature will now be in place.

Effective May 8, 2014, we are implementing a new added security feature for your Funds Transfer transaction to a 3rd party account. A One-Time Password (OTP) which consists of 6 alpha numeric characters will be sent via SMS to your registered mobile number to complete your transaction. Kindly ensure that your mobile number is updated with us for you to be able to perform funds transfer transaction to a 3rd party account.

To update your mobile number:

• Clients based in the Philippines may download the maintenance form* and personally submit it to your branch of account together with one (1) valid ID.

• Overseas clients may download the maintenance form* and submit it together with a photocopy of any valid ID directly to your branch of account through regular mail.

Thank you for using PNB Internet Banking.

*Application forms can be downloaded from the PNB Internet Banking page.

Note: PNB will NEVER ask our customers to submit any personal information via ONLINE LINK.

YOUR SAFETY IS OUR PRIORITY.

Bank Merger

As PNB and Allied Bank continue to align their services. We are pleased to announce that PNB branches that display the interbranch transaction advisory are now capable of processing selected transactions for former Allied Bank clients. Please proceed directly to the special lanes designated for Allied Bank transactions.

Amendments in the PNB UITF's

Effective October 1, 2013, the product features of various PNB UITF's will be amended. For more details, please click this here

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