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PNB RCI Phone Remittance Service

1. What is PNB RCI Phone Remit Services?
   Phone Remit is PNB RCI’s remittance service that enables remitters to send money using their phones.
   
   
2. Why should I use this service for my remittance requirements?
   PNB RCI Phone Remit is one of the safest, cost-efficient, and convenient way to send your remittances to the Philippines if you have a US savings/checking account or US issued credit card (Discover, Visa, MasterCard). Through Phone Remit, you can provide instructions for us to debit your bank account or charge against your Credit Card and send the proceeds to your beneficiary.
   
   
3. How much is the standard charge for a phone remittance?
   The standard phone remittance service charge starts at $3.98.
   
   
4. What is the number to call for PNB RCI Phone Remit Service?
   Number to call is 855-889-7788.
   
   
5. How does the service work?
   The service allows you to send remittance by instructing our customer service officer to debit your US Savings/Checking account or charge against your Credit Card and remit your desired amount to your beneficiary/biller through the remittance mode you have specified.
   
   
6. What are the remittance modes available?
   You can send through any of the following: Credit to a PNB account, Credit to another bank account in the Philippines, Door to door delivery and Cash pickup.
   
   You may also pay your utility bills in the Philippines through the phone remit service. For the list of accredited billers, please click here.
   
   
7. When can my beneficiary/biller expect to receive my remittance after I make a phone call to your hotline?
   It depends on the remittance mode you have chosen. If you choose to send to a PNB bank account or via cash pick up, remittance will be available to your beneficiary’s account, or for pick up at any PNB or Allied Bank branch, within minutes. If you choose credit to other banks, your remittance will be sent to the beneficiary account within one (1) to two (2) banking days. Availability of funds, however, may vary depending on the beneficiary’s branch of account. For bills payment, crediting of payment is real time.
   
   
8. What do I need to make a phone in transaction?
   To be able to send remittance, you have to be enrolled to the phone remittance service.
   
   
9. How do I enroll to the phone remittance service? I am a first time remitter of PNB RCI.
   There are two ways to enroll:
   1. Call the phone remit hotline; provide personal information and answer the specific questions to be asked by our customer service officer. After providing the needed information, you are already allowed to make the first transaction, subject to account validation procedures. However, to make succeeding transactions, you will be asked to send a copy of your valid ID either via mail or email.
   2. Visit a PNB RCI branch near you.
   
   
10. I am an existing and active client of PNB RCI. How do I enroll to the phone remittance service?
    Just call the phone remit hotline and provide your personal information as asked by our customer service officer. After which, you will already be considered enrolled to the phone remit service.
    
    
11. It seems that you will need my personal information for you to initiate the transaction. How sure am I that the information that I am about to disclose will be secured?
    We are asking these information to establish and validate the remitter’s identity, which is required by regulations under the Bank Secrecy Act (BSA).
    
    
12. Is the service available in all US States?
    Service is initially available to residents of the following states: California, Nevada, Arizona, Washington, Texas, Illinois, Virginia, New Jersey, Maryland, Florida, Hawaii, Oregon, Alaska, Missouri, Louisiana, Indiana, and North Carolina.
    
    
13. Is there a limit as to my remittance amount?
    Yes, there are particular limits dictated by the Anti-Money Laundering Act. For more information on the specific limits, please refer to the Phone Remit Schedule of Fees.