Remittance Frequently Asked Questions

What is the fastest way to of remitting to my family?

Remittance via Online
via Phone
via counter (cash)
via standing order

How long does it take?

For PNB accounts it will be same day in the UK. Because Philippine time is 8hours ahead of UK, the funds will sometimes not appear this would seem to be the same day.

For Non-PNB accounts: 2-3 working days.
*if remittances gets delayed, this is usually because of a problem with our direct line connection to the Philippines.

Does your Door-to-Door remittance service covered the whole of Philippines?

Metro Manila: Mostly Yes Due to reported untoward incidents these areas are will be covered, until further notice. Please check this site every now and then for any changes.

Critical List Areas

bagong silang north caloocan
barangay deparo north caloocan
nitang ave. novaliches quezon city
amparo subdivision north caloocan
barangay pangarap north caloocan
barangay tala north caloocan
barangay bagumbong north caloocan

Provincial: Mostly Yes Similar to Metro Manila some areas may not be accessible by our couriers, or it maybe the area is classified a critically unsafe, alternatively they can go to the nearest PNB in their area.

Critical List Area (click to download list, PDF file)

What will I do if there's an amendment/s (error) to my remittance?

Fill out our remittance amendment form. There is a £10 administrative charge for any amendments made.

To download the form, click here.

Guide for New Users

SSS OVER-THE-COUNTER PAYMENTS

To our Valued Clients,

Due to system enhancement and to comply with SSS requirements, we will suspend acceptance of SSS payments until further notice.

To give you a better experience, upon resumption of payment acceptance, a valid PRN (payment reference number) should be presented when making contribution payments. This would allow real-time posting of your contributions to your SSS records.

Please visit www.pnb.com.ph/obps-sss for more information on the new SSS payment process.

Thank you.

To Our Valued Clients

We write to express our sincerest apologies for the temporary unavailability
of our services from April
10 to 11, 2018. The said
incident was due to the system maintenance
activity we were
conducting.

Please be assured that we
have addressed the
concern and our services
have normalized.

As part of our customer
service, we keep our
clients informed through
appropriate channels
about any development in our bank.

We hope we were able to
address your concern.
Your feedback is
important to us. Kindly
let us know how we can
further assist you as we continue to improve our services.

Thank you for your
understanding.

===============

WE ARE CURRENTLY
EXPERIENCING FAULTS
ON OUR PHONE
SYSTEMS. OUR
SERVICE PROVIDERS
ARE DOING ALL THEY
CAN TO BRING BACK
THE SERVICES TO
NORMAL.

OUR SINCERE
APOLOGIES FOR THIS
INCONVENIENCE.

SYSTEM ENHANCEMENT

As part of our efforts to serve you better,PNB continues to enhance our systems. We shall inform customers of any scheduled system enhancement activity.

For concerns or inquiries, you maycontact your PNB overseas branch.

Thank you for banking with PNB.

==============

NEW DEBIT CARD CHARGES

Please be advised that our remittance charges for all debit card transactions has now changed. Click on the Remittance Charges link under the REMITTANCE Tab of our homepage for details.

Thank you.

Exchange Rates Notice - Updated

Effective 01 July 2017, please be advised that the published exchange rates apply only to remittances of up to GBP 5,000.00 and EUR 5,000.0.

Please enquire from a member of staff for applicable rate for amounts over GBP 5,000.00 and EUR 5,000.00

Thank you.