Europe

Know Your Customer (KYC)

Why do we ask for your proof of identification before opening an account?

It does not mean in any way that suspicion is falling on you. Information is needed that clearly identifies or reconfirms who you are. This makes it harder for criminals to use false or stolen identities to access the financial system and turn their 'dirty' criminal money into 'clean' funds.

It also help us to process your remittance requests, when we know who you are.

If you want to know more go to www.identitytheft.org.uk

What kind of proof of identity do I need?

The best documents are those that are issued by an official authority, cannot be easily forged, and include a photograph. Separate documents are needed to prove your identity and your home address. Some examples are shown below:

Proof of Identity:
  • Valid passport
  • Valid UK driving licence or a blue disabled driver's pass
  • EU member state ID card
Proof of Address
  • Bills - recent utility bills (electricity, water, gas, landline phone bill or council tax bills)
  • Statements - bank, building society, credit union, mortgage
  • Official letters - UK solicitor confirming home purchase, benefits agency
  • Others - council rent card, tenancy agreement, pension book

What if I don't have any of the documents above that I can use?

You can speak to a member of PNBE team about the other types of acceptable documentation

Can I send photocopies instead of the original?

Yes, we encourage you to do so, provided that they are certified as true copies (CTC) of the originals. The person who certifies the documents must provide contact details, telephone number and address.

For UK passports holders - acceptable people to certify are the following:

  1. UK banker
  2. Lawyer or solicitor
  3. Doctor
  4. Accountant
  5. Teacher
  6. Minister of religion
  7. Postmaster or sub-postmaster

For Non-UK passport holders - acceptable people to certify are the following:

  1. Solicitor
  2. UK banker (where your account is being maintained)
  3. GP or doctor
  4. Consulate of the Philippine Embassy
  5. Senior official of PNBE

Note: Non-Filipino passport holders are not allowed to open a JOINT Peso (savings and/or checking) account in the Philippines, in accordance with the Bangko Sentral ng Pilipinas (BSP) regulations.

Please remember though, the law requires your financial services provider to verify your identity.

SSS CONTRIBUTION PAYMENTS

To our Valued Clients,

Enjoy real-time posting of your contributions to your SSS records. Simply present a valid PRN (payment reference number) when making contribution payments.

Please visit www.pnb.com.ph/obps-sss for more information on the SSS payment process.

Thank you.


To Our Valued Clients

We write to express our sincerest apologies for the temporary unavailability
of our services from April
10 to 11, 2018. The said
incident was due to the system maintenance
activity we were
conducting.

Please be assured that we
have addressed the
concern and our services
have normalized.

As part of our customer
service, we keep our
clients informed through
appropriate channels
about any development in our bank.

We hope we were able to
address your concern.
Your feedback is
important to us. Kindly
let us know how we can
further assist you as we continue to improve our services.

Thank you for your
understanding.

===============

WE ARE CURRENTLY
EXPERIENCING FAULTS
ON OUR PHONE
SYSTEMS. OUR
SERVICE PROVIDERS
ARE DOING ALL THEY
CAN TO BRING BACK
THE SERVICES TO
NORMAL.

OUR SINCERE
APOLOGIES FOR THIS
INCONVENIENCE.

SYSTEM ENHANCEMENT

As part of our efforts to serve you better,PNB continues to enhance our systems. We shall inform customers of any scheduled system enhancement activity.

For concerns or inquiries, you maycontact your PNB overseas branch.

Thank you for banking with PNB.

==============

NEW DEBIT CARD CHARGES

Please be advised that our remittance charges for all debit card transactions has now changed. Click on the Remittance Charges link under the REMITTANCE Tab of our homepage for details.

Thank you.

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