PNB Account Access Portal
Get full access to your deposit accounts and UITF Investments in just a few clicks
What Can You Do with PNB Account Access Portal?
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|
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Want to have the BEST MOBILE
BANKING EXPERIENCE?
BANKING EXPERIENCE?
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|
Download |
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 |
|
How to Enroll
I have:
1. |
Go to PNB Account Access Portal and click Sign-Up in the login screen. |
2. |
Select “Sign-up using an ATM Card.” |
3. |
Create your User ID and password. |
4. |
Enter your mobile number and e-mail address. |
5. |
Input the 6-digit One-Time-PIN (OTP) sent via SMS. |
6. |
On your first login, enter the Online Activation Code sent to your e-mail. |
Frequently Asked Questions
- What is PNB Account Access Portal?
- PNB Account Access Portal is an online channel being offered to PNB bank customers to apply for a PNB Credit Card, view deposit accounts, and manage UITF investments securely using your desktop, laptop or tablet.
- Open and manage your Unit Investment Trust Fund (UITF) investments
- Apply for a PNB Credit Card
- Monitor the account balances and transactions of your savings, checking and time deposit accounts
- Order check books
- What type of accounts can I enroll in PNB Account Access Portal?
You can enroll using the following accounts:- PNB Debit/ATM Card
- PNB Passbook Savings Accounts*
- PNB Checking Accounts*
- PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts*
- PNB Joint OR Accounts*
- Corporate accounts
- Joint AND accounts
- Can I still access my accounts online when I go abroad?
- Yes. You can access your accounts anywhere you go as long as you have access to a desktop, laptop or tablet computer with internet connection.
- What is PNB UITF Online?
- The PNB UITF Online is a full-blown UITF investment facility in PNB Account Access Portal that is fully automated from enrollment up to redemption. There is no need for you to go to a PNB branch to open a UITF account. If you have a PNB current or savings account, you can invest in any PNB UITF conveniently and securely, anytime, anywhere.
- What are the requirements for me to enroll in UITF Online in PNB Account Access Portal?
- Only existing PNB customers that are at least 18 years old can enroll in UITF Online. You must also have an active PNB savings or current account where the proceeds of your UITF participation shall be credited upon redemption.
- How do I enroll in UITF Online?
- In the Main Menu, click “UITFs“.
- Click “Enroll in UITF Online”.
- Read and Agree to the terms and conditions of the PNB UITF Online Service Agreement and Omnibus Participating Trust Agreement.
- Accomplish the UITF Client Suitability Assessment (CSA) Form and click Submit.
- After submission, you shall be shown your investor profile and the recommended UITF products based on the overall assessment of your response to the questions in the CSA.
- Read and Agree to the terms and conditions of the General Risk Disclosure Statement.
- Nominate your settlement account. You must nominate a peso settlement account if you intend to invest in a peso-denominated UITF or a dollar settlement account if you want to invest in a dollar-denominated UITF.
- Survey Page (optional)
- You shall be prompted that your UITF Online enrollment has been completed.
- If I have an existing UITF participation that was processed in the branch, can I enroll it in UITF Online?
- Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
- COP Number
- Account Name
- Fund Name
- Date of Participation
- Principal
- Branch Name
- NAVPU on Date of Participatio
- Number of Units
- Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
- How shall I know if the enrollment of my existing UITF placement is successful?
- PNB Trust Banking Group shall process your request within the 24-hour commitment period (exclusive of regular, special non-working and other holidays and weekends). Once approved, your enrolled existing UITF placement shall appear in your account portfolio in PNB Account Access Portal.
- How do I make a direct investment to a UITF product in PNB Account Access Portal?
- Once you have been enrolled to UITF Online, you can already start investing.
- In the UITF Menu, select “Make an Investment”
- Select the UITF product you wish to invest
- Agree to the Specific Risk Disclosure Statement
- Select your Source Account and enter the amount you wish to participate (Principal). Must be at least the minimum investment amount of the fund. Click Continue.
- Click Continue once you have confirmed your investment details.
- You shall be prompted that your UITF investment transaction is complete. You shall receive an email once your Confirmation of Participation (COP) containing details of your placement becomes available.
- Once you have been enrolled to UITF Online, you can already start investing.
- What if I am already enrolled but I currently do not have enough funds to make a direct investment?
- You can still participate through the Auto Investment Plan (AIP). A Trust Savings Account (TSA) is automatically created by the system upon AIP subscription. Your funds shall temporarily be lodged in the TSA which shall automatically be swept/debited for automatic investment to a UITF of choice once it reaches the required threshold amount. AIP is available to selected UITF products.
- Can I be able to redeem my UITF Participation in PNB Account Access Portal?
- Yes. All UITF Participations enrolled in PNB Account Access Portal can be redeemed online. Redemptions can either be in terms of amount or in terms of units. Note that redemption requests received within the cut-off time of 11:00AM shall be considered as transaction for the day.
- When will the redemption proceeds be credited to my account?
- Settlement of redemption proceeds to your account will be made after 1 working day for all Money Market and Bond Fund investments and after 3 working days for all Balanced, Equity, High Dividend and Index Reference Fund investments.
- How long shall it take for me to receive my checkbook after ordering?
- Within Metro Manila – 4 to 5 banking days
Outside Metro Manila – 7 to 10 banking days
- Within Metro Manila – 4 to 5 banking days
- How can I add my other PNB deposit accounts?
- In the My Accounts Page, go to Account Services
- Click Add Accounts
- Enter the 6-digit One-Time PIN (OTP) sent via SMS to your registered mobile number
- Choose desired account to be enrolled and wait for confirmation
- What is a One-Time PIN (OTP)?
- A One-Time PIN (OTP) is an additional security feature in PNB Account Access Portal. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
- Enrollment
- Add account
- Invest in UITF
- Order a Checkbook
- Reset Password
- A One-Time PIN (OTP) is an additional security feature in PNB Account Access Portal. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
- What is an Online Activation Code (OAC)?
- An Online Activation Code (OAC) is a code required when you log in to PNB Account Access Portal for the first time. During initial login, you will be asked to enter the OAC sent to your registered email address.
- What should I do if I don’t receive my OTP and OAC?
- If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
- PNB Customer Care Hotline: (+632) 8573-8888
- Email: customercare@pnb.com.ph
- If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
- What happens if an OTP is not entered immediately?
- The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
- What happens if I accidentally input a wrong OTP?
- You are only given three (3) attempts to input an OTP. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
- How many times can I regenerate the OTP?
- You can only regenerate the OTP/OAC two (2) times. If you exceed your allowable attempts, the “Resend OTP” button shall be disabled, and you shall be logged out of your account for your security.
- Can I receive the OTP if my registered mobile number is from an international network?
- Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
- Is the OTP free of charge?
- Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
- What should I do if I forget my User ID?
- If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you. For PNB Credit Cardholders, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818-9818 or DTF 1800-10-818-9818.
- What should I do if I forget my password?
- On the login page, click Forget Password
- Provide your account details.
- Enter the One-Time PIN (OTP) sent to your registered mobile number.
- Log in using the temporary password sent to your registered email address.
- Create a new password and click Continue.
- Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
- What should I do if I get locked out of my account?
- For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Forget Password”
- What should I do if I changed my mobile number and/or e-mail address?
You can do any of the following options:- Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
- One valid government ID with photo and signature
- Three (3) specimen signatures written on a piece of paper
You may contact your branch of account to request for their email address.
Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request. - Option 2: Visit your nearest PNB Branch to make your request
- Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
- How can I send money and pay bills online?
You may download the PNB Digital App which allows you to perform the following transactions:- Monitor the account balances and transactions of your deposit accounts and credit cards
- Move money between your accounts
- Send money to another PNB account and other local bank
- Pay bills using your deposit account or credit card
- View your transaction history
- Access and download your credit card electronic statements
- Where can I download the PNB Digital App?
You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar. The PNB Digital App can be downloaded on mobile devices that support the following operating systems:- Apple® Devices with iOS 13.0 and above
- Android™ powered devices (Kitkat up to Android 11)
- What is a session timeout?
- A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
- Who should I contact if I have questions or encounter issues using PNB Account Access Portal? If you have concerns related to PNB Account Access Portal and other Bank services, you may contact your branch of account or our Customer Care at +632 8573 8888 / customercare@pnb.com.ph. For credit card concerns, you may contact PNB Cards Customer Service Hotline at +632 8818 9818 or DTF 1800 10 818 9818. All customer concerns are handled following the Bank’s Consumer Assistance Process. PNB will ask you for information needed to investigate and address your concern and record the same for reference.
Be Smarter than a Hacker
In a world full of uncertainties, you have to keep in mind that your security in any form should not be taken lightly.
Banking During Weekends
It’s a sunny Saturday and you remember you had to transact with your bank. The nearest branch from your area is closed…
Quaranthings you can Send to Show you Care
Everyone has their love language be it physical touch, words of affirmation, quality time, giving gifts, or acts of service.
PNB Account Access Portal
What Can You Do with PNB Account Access Portal?
|
|
Want to have the BEST MOBILE
BANKING EXPERIENCE?
BANKING EXPERIENCE?
|
|
|
Download |
|
|
|
How to Enroll
I have:
| 1. |
Go to PNB Account Access Portal and click Sign-Up in the login screen. |
| 2. |
Select “Sign-up using an ATM Card.” |
| 3. |
Create your User ID and password. |
| 4. |
Enter your mobile number and e-mail address. |
| 5. |
Input the 6-digit One-Time-PIN (OTP) sent via SMS. |
| 6. |
On your first login, enter the Online Activation Code sent to your e-mail. |
Frequently Asked Questions
- What is PNB Account Access Portal?
- PNB Account Access Portal is an online channel being offered to PNB bank customers to apply for a PNB Credit Card, view deposit accounts, and manage UITF investments securely using your desktop, laptop or tablet.
- Open and manage your Unit Investment Trust Fund (UITF) investments
- Apply for a PNB Credit Card
- Monitor the account balances and transactions of your savings, checking and time deposit accounts
- Order check books
- What type of accounts can I enroll in PNB Account Access Portal?
You can enroll using the following accounts:- PNB Debit/ATM Card
- PNB Passbook Savings Accounts*
- PNB Checking Accounts*
- PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts*
- PNB Joint OR Accounts*
- Corporate accounts
- Joint AND accounts
- Can I still access my accounts online when I go abroad?
- Yes. You can access your accounts anywhere you go as long as you have access to a desktop, laptop or tablet computer with internet connection.
- What is PNB UITF Online?
- The PNB UITF Online is a full-blown UITF investment facility in PNB Account Access Portal that is fully automated from enrollment up to redemption. There is no need for you to go to a PNB branch to open a UITF account. If you have a PNB current or savings account, you can invest in any PNB UITF conveniently and securely, anytime, anywhere.
- What are the requirements for me to enroll in UITF Online in PNB Account Access Portal?
- Only existing PNB customers that are at least 18 years old can enroll in UITF Online. You must also have an active PNB savings or current account where the proceeds of your UITF participation shall be credited upon redemption.
- How do I enroll in UITF Online?
- In the Main Menu, click “UITFs“.
- Click “Enroll in UITF Online”.
- Read and Agree to the terms and conditions of the PNB UITF Online Service Agreement and Omnibus Participating Trust Agreement.
- Accomplish the UITF Client Suitability Assessment (CSA) Form and click Submit.
- After submission, you shall be shown your investor profile and the recommended UITF products based on the overall assessment of your response to the questions in the CSA.
- Read and Agree to the terms and conditions of the General Risk Disclosure Statement.
- Nominate your settlement account. You must nominate a peso settlement account if you intend to invest in a peso-denominated UITF or a dollar settlement account if you want to invest in a dollar-denominated UITF.
- Survey Page (optional)
- You shall be prompted that your UITF Online enrollment has been completed.
- If I have an existing UITF participation that was processed in the branch, can I enroll it in UITF Online?
- Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
- COP Number
- Account Name
- Fund Name
- Date of Participation
- Principal
- Branch Name
- NAVPU on Date of Participatio
- Number of Units
- Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
- How shall I know if the enrollment of my existing UITF placement is successful?
- PNB Trust Banking Group shall process your request within the 24-hour commitment period (exclusive of regular, special non-working and other holidays and weekends). Once approved, your enrolled existing UITF placement shall appear in your account portfolio in PNB Account Access Portal.
- How do I make a direct investment to a UITF product in PNB Account Access Portal?
- Once you have been enrolled to UITF Online, you can already start investing.
- In the UITF Menu, select “Make an Investment”
- Select the UITF product you wish to invest
- Agree to the Specific Risk Disclosure Statement
- Select your Source Account and enter the amount you wish to participate (Principal). Must be at least the minimum investment amount of the fund. Click Continue.
- Click Continue once you have confirmed your investment details.
- You shall be prompted that your UITF investment transaction is complete. You shall receive an email once your Confirmation of Participation (COP) containing details of your placement becomes available.
- Once you have been enrolled to UITF Online, you can already start investing.
- What if I am already enrolled but I currently do not have enough funds to make a direct investment?
- You can still participate through the Auto Investment Plan (AIP). A Trust Savings Account (TSA) is automatically created by the system upon AIP subscription. Your funds shall temporarily be lodged in the TSA which shall automatically be swept/debited for automatic investment to a UITF of choice once it reaches the required threshold amount. AIP is available to selected UITF products. Any outstanding balance in the TSA shall be swept to the chosen UITF.
- Can I be able to redeem my UITF Participation in PNB Account Access Portal?
- Yes. All UITF Participations enrolled in PNB Account Access Portal can be redeemed online. Redemptions can either be in terms of amount or in terms of units. Note that redemption requests received within the cut-off time of 11:00AM shall be considered as transaction for the day.
- When will the redemption proceeds be credited to my account?
- Settlement of redemption proceeds to your account will be made after 1 working day for all Money Market and Bond Fund investments and after 3 working days for all Balanced, Equity, High Dividend and Index Reference Fund investments.
- How long shall it take for me to receive my checkbook after ordering?
- Within Metro Manila – 4 to 5 banking days
Outside Metro Manila – 7 to 10 banking days
- Within Metro Manila – 4 to 5 banking days
- How can I add my other PNB deposit accounts?
- In the My Accounts Page, go to Account Services
- Click Add Accounts
- Enter the 6-digit One-Time PIN (OTP) sent via SMS to your registered mobile number
- Choose desired account to be enrolled and wait for confirmation
- What is a One-Time PIN (OTP)?
- A One-Time PIN (OTP) is an additional security feature in PNB Account Access Portal. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
- Enrollment
- Add account
- Invest in UITF
- Order a Checkbook
- Reset Password
- A One-Time PIN (OTP) is an additional security feature in PNB Account Access Portal. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
- What is an Online Activation Code (OAC)?
- An Online Activation Code (OAC) is a code required when you log in to PNB Account Access Portal for the first time. During initial login, you will be asked to enter the OAC sent to your registered email address.
- What should I do if I don’t receive my OTP and OAC?
- If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
- PNB Customer Care Hotline: (+632) 8573-8888
- Email: customercare@pnb.com.ph
- If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
- What happens if an OTP is not entered immediately?
- The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
- What happens if I accidentally input a wrong OTP?
- You are only given three (3) attempts to input an OTP. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
- How many times can I regenerate the OTP?
- You can only regenerate the OTP/OAC two (2) times. If you exceed your allowable attempts, the “Resend OTP” button shall be disabled, and you shall be logged out of your account for your security.
- Can I receive the OTP if my registered mobile number is from an international network?
- Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
- Is the OTP free of charge?
- Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
- What should I do if I forget my User ID?
- If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you. For PNB Credit Cardholders, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818-9818 or DTF 1800-10-818-9818.
- What should I do if I forget my password?
- On the login page, click Forget Password
- Provide your account details.
- Enter the One-Time PIN (OTP) sent to your registered mobile number.
- Log in using the temporary password sent to your registered email address.
- Create a new password and click Continue.
- Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
- What should I do if I get locked out of my account?
- For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Forget Password”
- What should I do if I changed my mobile number and/or e-mail address?
You can do any of the following options:- Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
- One valid government ID with photo and signature
- Three (3) specimen signatures written on a piece of paper
You may contact your branch of account to request for their email address.
Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request. - Option 2: Visit your nearest PNB Branch to make your request
- Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
- How can I send money and pay bills online?
You may download the PNB Digital App which allows you to perform the following transactions:- Monitor the account balances and transactions of your deposit accounts and credit cards
- Move money between your accounts
- Send money to another PNB account and other local bank
- Pay bills using your deposit account or credit card
- View your transaction history
- Access and download your credit card electronic statements
- Where can I download the PNB Digital App?
You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar. The PNB Digital App can be downloaded on mobile devices that support the following operating systems:- Apple® Devices with iOS 13.0 and above
- Android™ powered devices (Kitkat up to Android 11)
- What is a session timeout?
- A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
- Who should I contact if I have questions or encounter issues using PNB Account Access Portal? If you have concerns related to PNB Account Access Portal and other Bank services, you may contact your branch of account or our Customer Care at +632 8573 8888 / customercare@pnb.com.ph. For credit card concerns, you may contact PNB Cards Customer Service Hotline at +632 8818 9818 or DTF 1800 10 818 9818. All customer concerns are handled following the Bank’s Consumer Assistance Process. PNB will ask you for information needed to investigate and address your concern and record the same for reference.
Be Smarter than a Hacker
In a world full of uncertainties, you have to keep in mind that your security in any form should not be taken lightly.
Banking During Weekends
It’s a sunny Saturday and you remember you had to transact with your bank. The nearest branch from your area is closed…
Quaranthings you can Send to Show you Care
Everyone has their love language be it physical touch, words of affirmation, quality time, giving gifts, or acts of service.