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PNB Internet Banking

Get full access to your deposit accounts and UITF Investments in just a few clicks

What Can You Do with PNB Internet Banking?

pnb-mobile-banking-transaction-history
View account balance and
transaction history of your savings, checking and
time deposit accounts
Manage your UITF

LEARN MORE

Pay your monthly bills

LEARN MORE

pnb-mobile-banking-order-checkbook
Order a checkbook
Want to have the BEST MOBILE
BANKING EXPERIENCE?
Download
the App now!

How to Enroll

I have:
1. Go to PNB Internet Banking and click Sign-Up in the login screen.
2. Select “Sign-up using an ATM Card.”
3. Create your User ID and password.
4. Enter your mobile number and e-mail address.
5. Input the 6-digit One-Time-PIN (OTP) sent via SMS.
6. On your first login, enter the Online Activation Code sent to your e-mail.
pnb-mobile-banking-enroll-debit-card

Frequently Asked Questions

  1. What is PNB Internet Banking?
    • PNB Internet Banking is an online channel being offered to PNB bank customers to apply for a PNB Credit Card, view deposit accounts, and manage UITF investments securely using your desktop, laptop or tablet.
    With PNB Internet Banking, you can:
    • Open and manage your Unit Investment Trust Fund (UITF) investments
    • Apply for a PNB Credit Card
    • Monitor the account balances and transactions of your savings, checking and time deposit accounts
    • Order check books
    • Pay your bills
  1. What type of accounts can I enroll in PNB Internet Banking?
    You can enroll using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts*
    3. PNB Checking Accounts*
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts*
    5. PNB Joint OR Accounts*
    *Requires visit to your branch of account to enroll
    The following are not eligible for enrollment:
    1. Corporate accounts
    2. Joint AND accounts
    We encourage you to use the PNB Digital App for a more convenient access to your deposit accounts.
  2. Can I still access my accounts online when I go abroad?
    • Yes. You can access your accounts anywhere you go as long as you have access to a desktop, laptop or tablet computer with internet connection.
UITF Online    
  1. What is PNB UITF Online?
    • The PNB UITF Online is a full-blown UITF investment facility in PNB Internet Banking that is fully automated from enrollment up to redemption. There is no need for you to go to a PNB branch to open a UITF account. If you have a PNB current or savings account, you can invest in any PNB UITF conveniently and securely, anytime, anywhere.
  2. What are the requirements for me to enroll in UITF Online in PNB Internet Banking?
    • Only existing PNB customers that are at least 18 years old can enroll in UITF Online. You must also have an active PNB savings or current account where the proceeds of your UITF participation shall be credited upon redemption.
  3. How do I enroll in UITF Online?
    1. In the Main Menu, click “UITFs“.
    2. Click “Enroll in UITF Online”.
    3. Read and Agree to the terms and conditions of the PNB UITF Online Service Agreement and Omnibus Participating Trust Agreement.
    4. Accomplish the UITF Client Suitability Assessment (CSA) Form and click Submit.
    5. After submission, you shall be shown your investor profile and the recommended UITF products based on the overall assessment of your response to the questions in the CSA.
    6. Read and Agree to the terms and conditions of the General Risk Disclosure Statement.
    7. Nominate your settlement account. You must nominate a peso settlement account if you intend to invest in a peso-denominated UITF or a dollar settlement account if you want to invest in a dollar-denominated UITF.
    8. Survey Page (optional)
    9. You shall be prompted that your UITF Online enrollment has been completed.
  4. If I have an existing UITF participation that was processed in the branch, can I enroll it in UITF Online?
    • Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
      If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
      • COP Number
      • Account Name
      • Fund Name
      • Date of Participation
      • Principal
      • Branch Name
      • NAVPU on Date of Participatio
      • Number of Units
      You can also enroll your existing UITF placement at some later time by clicking on “Enroll Existing UITF Placements” in the submenu.
      Note: Your old COP shall be invalidated and shall be replaced by an electronic COP. All enrolled UITF Online accounts can only be redeemed online. You can no longer go to the branch and redeem the said participation.
  5. How shall I know if the enrollment of my existing UITF placement is successful?
    • PNB Trust Banking Group shall process your request within the 24-hour commitment period (exclusive of regular, special non-working and other holidays and weekends). Once approved, your enrolled existing UITF placement shall appear in your account portfolio in PNB Internet Banking.
  6. How do I make a direct investment to a UITF product in PNB Internet Banking?
    • Once you have been enrolled to UITF Online, you can already start investing.
      1. In the UITF Menu, select “Make an Investment”
      2. Select the UITF product you wish to invest
      3. Agree to the Specific Risk Disclosure Statement
      4. Select your Source Account and enter the amount you wish to participate (Principal). Must be at least the minimum investment amount of the fund. Click Continue.
      5. Click Continue once you have confirmed your investment details.
      6. You shall be prompted that your UITF investment transaction is complete. You shall receive an email once your Confirmation of Participation (COP) containing details of your placement becomes available.
  7. What if I am already enrolled but I currently do not have enough funds to make a direct investment?
    • You can still participate through the Auto Investment Plan (AIP). A Trust Savings Account (TSA) is automatically created by the system upon AIP subscription. Your funds shall temporarily be lodged in the TSA which shall automatically be swept/debited for automatic investment to a UITF of choice once it reaches the required threshold amount. AIP is available to selected UITF products.
  8. Can I be able to redeem my UITF Participation in PNB Internet Banking?
    • Yes. All UITF Participations enrolled in PNB Internet Banking can be redeemed online. Redemptions can either be in terms of amount or in terms of units. Note that redemption requests received within the cut-off time of 11:00AM shall be considered as transaction for the day.
  9. When will the redemption proceeds be credited to my account?
    • Settlement of redemption proceeds to your account will be made after 1 working day for all Money Market and Bond Fund investments and after 3 working days for all Balanced, Equity, High Dividend and Index Reference Fund investments.
  1. How long shall it take for me to receive my checkbook after ordering?
    • Within Metro Manila – 4 to 5 banking days
      Outside Metro Manila – 7 to 10 banking days
  1. How can I add my other PNB deposit accounts?
    1. In the My Accounts Page, go to Account Services
    2. Click Add Accounts
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS to your registered mobile number
    4. Choose desired account to be enrolled and wait for confirmation
  1. What is a One-Time PIN (OTP)?
    • A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
      • Enrollment
      • Add account
      • Invest in UITF
      • Order a Checkbook
      • Reset Password
      • Pay bills
  2. What is an Online Activation Code (OAC)?
    • An Online Activation Code (OAC) is a code required when you log in to PNB Internet Banking for the first time. During initial login, you will be asked to enter the OAC sent to your registered email address.
  3. What should I do if I don’t receive my OTP and OAC?
    • If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
  4. What happens if an OTP is not entered immediately?
    • The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
  5. What happens if I accidentally input a wrong OTP?
    • You are only given three (3) attempts to input an OTP. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
  6. How many times can I regenerate the OTP?
    • You can only regenerate the OTP/OAC two (2) times. If you exceed your allowable attempts, the “Resend OTP” button shall be disabled, and you shall be logged out of your account for your security.
  7. Can I receive the OTP if my registered mobile number is from an international network?
    • Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  8. Is the OTP free of charge?
    • Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
  1. What should I do if I forget my User ID?
  2. What should I do if I forget my password?
    1. On the login page, click Forget Password
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and click Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  3. What should I do if I get locked out of my account?
    • For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Forget Password”
  1. What should I do if I changed my mobile number and/or e-mail address?
    You can do any of the following options:
    • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
      1. One valid government ID with photo and signature
      2. Three (3) specimen signatures written on a piece of paper
      Use the email subject: “Customer Update Request”
      You may contact your branch of account to request for their email address.
      Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
    • Option 2: Visit your nearest PNB Branch to make your request
Fund Transfer    
  1. How can I send money online?
    You may download the PNB Digital App which allows you to perform the following transactions:
    • Monitor the account balances and transactions of your deposit accounts and credit cards
    • Move money between your accounts
    • Send money to another PNB account and other local bank
    • Pay bills using your deposit account or credit card
    • View your transaction history
    • Access and download your credit card electronic statements
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What is a session timeout?
    • A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
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PNB Internet Banking

Get full access to your deposit accounts and UITF Investments in just a few clicks

What Can You Do with PNB Internet Banking?

pnb-mobile-banking-transaction-history
View account balance and transaction history of your savings, checking and time deposit accounts
pnb-mobile-banking-manage-uitf
Manage your UITF

LEARN MORE

pnb-mobile-banking-bills-payment
Pay your monthly bills

LEARN MORE

pnb-mobile-banking-order-checkbook
Order a checkbook
Want to have the BEST MOBILE
BANKING EXPERIENCE?
Download
the App now!

How to Enroll

I have:
1. Go to PNB Internet Banking and click Sign-Up in the login screen.
2. Select “Sign-up using an ATM Card.”
3. Create your User ID and password.
4. Enter your mobile number and e-mail address.
5. Input the 6-digit One-Time-PIN (OTP) sent via SMS.
6. On your first login, enter the Online Activation Code sent to your e-mail.

Frequently Asked Questions

  1. What is PNB Internet Banking?
    • PNB Internet Banking is an online channel being offered to PNB bank customers to apply for a PNB Credit Card, view deposit accounts, and manage UITF investments securely using your desktop, laptop or tablet.
    With PNB Internet Banking, you can:
    • Open and manage your Unit Investment Trust Fund (UITF) investments
    • Apply for a PNB Credit Card
    • Monitor the account balances and transactions of your savings, checking and time deposit accounts
    • Order check books
    • Pay your bills
  1. What type of accounts can I enroll in PNB Internet Banking?
    You can enroll using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts*
    3. PNB Checking Accounts*
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts*
    5. PNB Joint OR Accounts*
    *Requires visit to your branch of account to enroll
    The following are not eligible for enrollment:
    1. Corporate accounts
    2. Joint AND accounts
    We encourage you to use the PNB Digital App for a more convenient access to your deposit accounts.
  2. Can I still access my accounts online when I go abroad?
    • Yes. You can access your accounts anywhere you go as long as you have access to a desktop, laptop or tablet computer with internet connection.
UITF Online    
  1. What is PNB UITF Online?
    • The PNB UITF Online is a full-blown UITF investment facility in PNB Internet Banking that is fully automated from enrollment up to redemption. There is no need for you to go to a PNB branch to open a UITF account. If you have a PNB current or savings account, you can invest in any PNB UITF conveniently and securely, anytime, anywhere.
  2. What are the requirements for me to enroll in UITF Online in PNB Internet Banking?
    • Only existing PNB customers that are at least 18 years old can enroll in UITF Online. You must also have an active PNB savings or current account where the proceeds of your UITF participation shall be credited upon redemption.
  3. How do I enroll in UITF Online?
    1. In the Main Menu, click “UITFs“.
    2. Click “Enroll in UITF Online”.
    3. Read and Agree to the terms and conditions of the PNB UITF Online Service Agreement and Omnibus Participating Trust Agreement.
    4. Accomplish the UITF Client Suitability Assessment (CSA) Form and click Submit.
    5. After submission, you shall be shown your investor profile and the recommended UITF products based on the overall assessment of your response to the questions in the CSA.
    6. Read and Agree to the terms and conditions of the General Risk Disclosure Statement.
    7. Nominate your settlement account. You must nominate a peso settlement account if you intend to invest in a peso-denominated UITF or a dollar settlement account if you want to invest in a dollar-denominated UITF.
    8. Survey Page (optional)
    9. You shall be prompted that your UITF Online enrollment has been completed.
  4. If I have an existing UITF participation that was processed in the branch, can I enroll it in UITF Online?
    • Yes. Once your UITF Online enrollment has been completed, you shall be asked if you wish to enroll your existing UITF participation in the UITF Online.
      If you click YES, you are required to input and submit the following details found in your Confirmation of Participation (COP) issued by your maintaining branch:
      • COP Number
      • Account Name
      • Fund Name
      • Date of Participation
      • Principal
      • Branch Name
      • NAVPU on Date of Participatio
      • Number of Units
      You can also enroll your existing UITF placement at some later time by clicking on “Enroll Existing UITF Placements” in the submenu.
      Note: Your old COP shall be invalidated and shall be replaced by an electronic COP. All enrolled UITF Online accounts can only be redeemed online. You can no longer go to the branch and redeem the said participation.
  5. How shall I know if the enrollment of my existing UITF placement is successful?
    • PNB Trust Banking Group shall process your request within the 24-hour commitment period (exclusive of regular, special non-working and other holidays and weekends). Once approved, your enrolled existing UITF placement shall appear in your account portfolio in PNB Internet Banking.
  6. How do I make a direct investment to a UITF product in PNB Internet Banking?
    • Once you have been enrolled to UITF Online, you can already start investing.
      1. In the UITF Menu, select “Make an Investment”
      2. Select the UITF product you wish to invest
      3. Agree to the Specific Risk Disclosure Statement
      4. Select your Source Account and enter the amount you wish to participate (Principal). Must be at least the minimum investment amount of the fund. Click Continue.
      5. Click Continue once you have confirmed your investment details.
      6. You shall be prompted that your UITF investment transaction is complete. You shall receive an email once your Confirmation of Participation (COP) containing details of your placement becomes available.
  7. What if I am already enrolled but I currently do not have enough funds to make a direct investment?
    • You can still participate through the Auto Investment Plan (AIP). A Trust Savings Account (TSA) is automatically created by the system upon AIP subscription. Your funds shall temporarily be lodged in the TSA which shall automatically be swept/debited for automatic investment to a UITF of choice once it reaches the required threshold amount. AIP is available to selected UITF products.
  8. Can I be able to redeem my UITF Participation in PNB Internet Banking?
    • Yes. All UITF Participations enrolled in PNB Internet Banking can be redeemed online. Redemptions can either be in terms of amount or in terms of units. Note that redemption requests received within the cut-off time of 11:00AM shall be considered as transaction for the day.
  9. When will the redemption proceeds be credited to my account?
    • Settlement of redemption proceeds to your account will be made after 1 working day for all Money Market and Bond Fund investments and after 3 working days for all Balanced, Equity, High Dividend and Index Reference Fund investments.
  1. How long shall it take for me to receive my checkbook after ordering?
    • Within Metro Manila – 4 to 5 banking days
      Outside Metro Manila – 7 to 10 banking days
  1. How can I add my other PNB deposit accounts?
    1. In the My Accounts Page, go to Account Services
    2. Click Add Accounts
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS to your registered mobile number
    4. Choose desired account to be enrolled and wait for confirmation
  1. What is a One-Time PIN (OTP)?
    • A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
      • Enrollment
      • Add account
      • Invest in UITF
      • Order a Checkbook
      • Reset Password
      • Pay bills
  2. What is an Online Activation Code (OAC)?
    • An Online Activation Code (OAC) is a code required when you log in to PNB Internet Banking for the first time. During initial login, you will be asked to enter the OAC sent to your registered email address.
  3. What should I do if I don’t receive my OTP and OAC?
    • If you are enrolling via deposit account, you may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
  4. What happens if an OTP is not entered immediately?
    • The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
  5. What happens if I accidentally input a wrong OTP?
    • You are only given three (3) attempts to input an OTP. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
  6. How many times can I regenerate the OTP?
    • You can only regenerate the OTP/OAC two (2) times. If you exceed your allowable attempts, the “Resend OTP” button shall be disabled, and you shall be logged out of your account for your security.
  7. Can I receive the OTP if my registered mobile number is from an international network?
    • Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  8. Is the OTP free of charge?
    • Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
  1. What should I do if I forget my User ID?
  2. What should I do if I forget my password?
    1. On the login page, click Forget Password
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and click Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  3. What should I do if I get locked out of my account?
    • For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Forget Password”
  1. What should I do if I changed my mobile number and/or e-mail address?
    You can do any of the following options:
    • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
      1. One valid government ID with photo and signature
      2. Three (3) specimen signatures written on a piece of paper
      Use the email subject: “Customer Update Request”
      You may contact your branch of account to request for their email address.
      Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
    • Option 2: Visit your nearest PNB Branch to make your request
Fund Transfer    
  1. How can I send money online?
    You may download the PNB Digital App which allows you to perform the following transactions:
    • Monitor the account balances and transactions of your deposit accounts and credit cards
    • Move money between your accounts
    • Send money to another PNB account and other local bank
    • Pay bills using your deposit account or credit card
    • View your transaction history
    • Access and download your credit card electronic statements
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What is a session timeout?
    • A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
pnb-mobile-banking-blog-be-smarter-than-hacker

Be Smarter than a Hacker

In a world full of uncertainties, you have to keep in mind that your security in any form should not be taken lightly.

READ MORE

pnb-mobile-banking-blog-weekend-banking

Banking During Weekends

It’s a sunny Saturday and you remember you had to transact with your bank. The nearest branch from your area is closed…

READ MORE

pnb-mobile-banking-blog-quaranthings

Quaranthings you can Send to Show you Care

Everyone has their love language be it physical touch, words of affirmation, quality time, giving gifts, or acts of service.

READ MORE


Customer Care

Bank Hotline
Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph
PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas
https://www.bsp.gov.ph.
BSP Webchat - https://www.bsp.gov.ph
SMS: 021582277 (for Globe subscribers only)
BSP Facebook - https://www.facebook.com/BangkoSentralngPilipinas
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