Protect your accounts from scammers

At PNB, your security and safety is our priority.
We will NEVER ask for your personal information via a call, email or SMS.
At PNB, your security and safety is our priority. We will NEVER ask for your personal information via a call, email or SMS.

What is a Phishing scam?

It is an attempt by scammers to access your account and steal your money to perform fraudulent transactions under your name.
It is an attempt by scammers to access your account and steal your money to perform fraudulent transactions under your name.

How to spot a Phishing or Fraudulent E-mail

  • A call, text, or email from an unknown number or email address.
  • The message contains a link that is unknown or looks suspicious.
  • The message requests for your personal information or credentials such as Account Name, Account Number, PIN, One Time Password (OTP), Birthday, Address, and others. The message is poorly written, not in the proper context or, often with grammatical, spelling and punctuation errors, or has typographical errors.
  • The message creates a sense of urgency and panic to the recipient.
  • Includes a link that redirects you to a page that appears to be like PNB’s official website.
  • A call, text, or email from an unknown number or email address.
  • The message contains a link that is unknown or looks suspicious.
  • The message requests for your personal information or credentials such as Account Name, Account Number, PIN, One Time Password (OTP), Birthday, Address, and others. The message is poorly written, not in the proper context or, often with grammatical, spelling and punctuation errors, or has typographical errors.
  • The message creates a sense of urgency and panic to the recipient.
  • Includes a link that redirects you to a page that appears to be like PNB’s official website.

Don’t be a victim of Phishing Scams or Fraud.
Here are some helpful tips to guide you.

Don’t be a victim of Phishing Scams or Fraud. Here are some helpful tips to guide you.

  • Check the email address of the sender before opening the email. Open emails ONLY from people you trust. If in doubt, verify with the sender through another medium. One way of checking an organization’s domain name is to search the company’s name into an internet search engines.
  • Do not click unverified links or provide personal information until you have confirmed that the email is legitimate.
  • Always verify the unknown number calling and/or texting you.
  • Do not open file attachments or links on unsolicited messages coming from unknown senders requiring you to share your personal information or credentials such as Account Name, Account Number, PIN, One Time Password (OTP), Birthday, Address, and others.
  • Not because the e-mail looks like it is coming from your Bank, it is. Be cautious and never provide confidential information on websites linked to emails you receive. PNB will never ask for your account information in this manner.
  • Check the email address of the sender before opening the email. Open emails ONLY from people you trust. If in doubt, verify with the sender through another medium. One way of checking an organization’s domain name is to search the company’s name into an internet search engines.
  • Do not click unverified links or provide personal information until you have confirmed that the email is legitimate.
  • Always verify the unknown number calling and/or texting you.
  • Do not open file attachments or links on unsolicited messages coming from unknown senders requiring you to share your personal information or credentials such as Account Name, Account Number, PIN, One Time Password (OTP), Birthday, Address, and others.
  • Not because the e-mail looks like it is coming from your Bank, it is. Be cautious and never provide confidential information on websites linked to emails you receive. PNB will never ask for your account information in this manner.

Tips for secure online banking

  • Do not store your username and password on your phone or computer
  • Regularly change password
  • Do not use easy-to-guess passwords such as names or birthdays
  • Do not use the same password as your email account, social media accounts or other online services.
  • Always check your SMS and email notifications to verify all your transactions
  • Immediately update your mobile banking app when a new version is available
  • Do not use public WIFI when accessing your accounts online
  • Do not root or jailbreak your mobile device
  • Make sure that your contact details with the bank are updated
  • Immediately report to the bank if your mobile device was lost or stolen
  • Do not store your username and password on your phone or computer
  • Regularly change password
  • Do not use easy-to-guess passwords such as names or birthdays
  • Do not use the same password as your email account, social media accounts or other online services.
  • Always check your SMS and email notifications to verify all your transactions
  • Immediately update your mobile banking app when a new version is available
  • Do not use public WIFI when accessing your accounts online
  • Do not root or jailbreak your mobile device
  • Make sure that your contact details with the bank are updated
  • Immediately report to the bank if your mobile device was lost or stolen

You may check the certificate issued to PNB website
by following these steps:

You may check the certificate issued to PNB website by following these steps:

Chrome User    
  1. Go to the address bar and click the lock icon.
  2. Click on the Certificate.
  1. Go to the address bar and click the lock icon.
  2. Click on the View Certificate.
Be vigilant. Protect yourself from scams.
Should you receive a suspicious email or SMS, please report this immediately by calling
the PNB Customer Care Team at (632) 8573-8888, PNB Cards Customer Care Team at (632) 8818-9818
or by visiting the nearest PNB branch.
Be vigilant. Protect yourself from scams.
Should you receive a suspicious email or SMS, please report this immediately by calling the PNB Customer Care Team at (632) 8573-8888, PNB Cards Customer Care Team at (632) 8818-9818 or by visiting the nearest PNB branch.

Customer Care

Bank Hotline
Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph
PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas
https://www.bsp.gov.ph.
BSP Webchat - https://www.bsp.gov.ph
SMS: 021582277 (for Globe subscribers only)
BSP Facebook - https://www.facebook.com/BangkoSentralngPilipinas
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