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PNB Digital App Cardless Withdrawal

With PNB Digital App, you can now withdraw cash at any PNB ATMs without a debit card or a passbook.

Why try Cardless Withdrawal?

pnb-mobile-banking-fund-transfer
  • Allows you to withdraw even without your PNB Debit Card or your PNB Passbook
  • Withdrawal can be done at any PNB ATM
  • Manage your requests via the app

What do you need to make a Cardless Withdrawal request?

  • You have an enrolled active deposit account in PNB Digital App
  • You have activated your PNB Digital Key
  • You have sufficient account balance at the time of withdrawal
pnb-mobile-banking-fund-transfer
Download
the App now!

How to Request for Cardless Withdrawal?

1. Select Cardless Withdrawal under Banking Services and provide the required information.




2. You will receive your 6 -digit Cash Code upon completion of your request.

Use this code when you withdraw. Your Cash Code will be valid for 30 minutes.

3. Go to any PNB ATM and tap the Cardless Withdrawal option. Provide your registered mobile number and the Cash Code to complete your withdrawal request.

If you need to view or cancel your Cardless Withdrawal request, access Cardless Withdrawal under Banking Services.

Ready to request for PNB Cardless Withdrawal?

Download the app now!

PNB Digital App Cardless Withdrawal

With PNB Digital App, you can now withdraw cash at any PNB ATMs without a debit card or a passbook.

Why try Cardless Withdrawal?

  • Allows you to withdraw even without your PNB Debit Card or your PNB Passbook
  • Withdrawal can be done at any PNB ATM
  • Manage your requests via the app

What do you need to make a Cardless Withdrawal request?

  • You have an enrolled active deposit account in PNB Digital App
  • You have activated your PNB Digital Key
  • You have sufficient account balance at the time of withdrawal
Download
the App now!

How to Request for Cardless Withdrawal?

1. Select Cardless Withdrawal under Banking Services and provide the required information.

2. You will receive your 6 -digit Cash Code upon completion of your request.

Use this code when you withdraw. Your Cash Code will be valid for 30 minutes.

3. Go to any PNB ATM and tap the Cardless Withdrawal option. Provide your registered mobile number and the Cash Code to complete your withdrawal request.

If you need to view or cancel your Cardless Withdrawal request, access Cardless Withdrawal under Banking Services.

Ready to request for PNB Cardless Withdrawal?

Download the app now!

Frequently Asked Questions

  1. What is Cardless Withdrawal?
    • Cardless withdrawal allows clients to withdraw from any PNB ATMs without a debit card.
  1. Who can request a Cardless Withdrawal?
    • All active users of the PNB Digital App with an enrolled Debit Card savings, Passbook or Checking account are eligible to request a Cardless Withdrawal. Please note that debit restrictions may apply for some deposit products.
  2. I recently opened an account but I have not received my debit card yet, can I still make a Cardless Withdrawal request?
    • Yes. You can already perform a Cardless Withdrawal transaction once your account is already enrolled in PNB Digital.
  3. I have a PNB passbook account, can I make a Cardless Withdrawal request even if I don’t have a debit card?
    • Yes. You can perform a Cardless Withdrawal transaction if your account is active and is already enrolled in PNB Digital.
  4. Can the withdrawal be done at any ATM?
    • You can withdraw your cash at any PNB ATM nationwide.
  1. What details are needed when withdrawing at a PNB ATM?
    • You will need to input your registered mobile number and the 6-digit Cash Code shown in the PNB Digital App.
    • When entering the mobile number registered with your branch of account, make sure you follow the prescribed format of Country Code + Mobile Number (e.g.639171234567).
  2. What is a Cash Code?
    • A Cash Code is the 6-digit numeric code that is being generated after successful creation of Cardless Withdrawal request. You need to provide this code in the ATM when withdrawing cash.
    • You can view your Cash Code by accessing the Cardless Withdrawal option in Banking Services menu.
  3. Does my Cash Code have a validity period?
    • You must perform the cash withdrawal within 30 minutes once the request has been successfully created.
  4. What if I entered an incorrect Cash Code in the ATM?
    • You are allowed up to three (3) attempts to enter the correct Cash Code, otherwise, your request will be blocked.
  5. I want to change the amount I previously requested, can I edit my request?
    • An active Cardless Withdrawal request can no longer be edited. You need to cancel this request and create a new one.
  6. How can I cancel my Cardless Withdrawal request?
    • You can cancel your request by returning to the Cardless Withdrawal option in Banking Services menu. Once request is cancelled, an email notification will be sent to your registered email address.
  7. When will my account be debited?
    • Your deposit account will be debited upon successful ATM withdrawal. Please ensure that account balance is sufficient at the time of withdrawal.
Security    
  1. Is Cardless Withdrawal safe?
    • Yes. A Cardless Withdrawal request requires your authentication via PNB Digital Key.
    • For added security, the Cash Code created expires after 30 minutes. Do NOT share your Cash Code. You need to input this in the ATM when making your withdrawal transaction.
    • You will receive SMS and/or email notifications upon request, withdrawal and cancellation of the request.
  1. Will there be a fee?
    • Making a Cardless Withdrawal request is free of charge.
  2. How many Cardless Withdrawal request/s are allowed?
    • You can only make one (1) Cardless Withdrawal request at a time.
      An active withdrawal request must first be completed or cancelled before another can be made.
  3. How much can I withdraw?
    • You can withdraw up to Php 50,000.00 per day.
    • Transaction Limits:
      • Minimum amount: Php 100.00 per transaction
      • Maximum amount: Php 40,000.00 per transaction
    • Withdrawal amount should be in multiples of P100.00.
    • Cardless Withdrawal limits are separate from the usual ATM card withdrawal requests.
  4. Can I withdraw less than the amount requested?
    • No. You are required to withdraw the full amount requested.
  1. An error occurred while making a withdrawal and I did not receive my cash. What should I do?
    • You may contact your branch of account or PNB Customer Care at (+632) 8573 8888 to assist you on your concern.
  2. If my debit card is blocked, will I still be able to make a Cardless Withdrawal?
    • Yes, you can still be able to withdraw as long as your account is active.

Customer Care

Bank Hotline
Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph
PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
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