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The PNB Digital App

We’ve worked hard to give you the best mobile banking experience with the PNB Digital App!
Enjoy an enhanced user experience through a fresh look, intuitive design and quick access to frequent banking transactions.

To ensure a smooth sign-up experience, make sure that your mobile number and email address are updated with your branch.

If you need to update your contact details, you can do any of the following options:
  • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
    • One valid government ID with photo and signature
    • Three (3) specimen signatures written on a piece of paper
    Use the email subject: “Customer Update Request”
    You may contact your branch of account to request for their email address.
    Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
  • Option 2: Visit your nearest PNB Branch to make your request

What Can You Do in the PNB Digital App?*

pnb-mobile-banking-transaction-history
View your account and credit card balance and transaction history
Transfer funds to other
banks and eWallets

LEARN MORE

Quickly send and receive money with QR Codes

LEARN MORE

Pay your monthly bills

LEARN MORE

pnb-mobile-banking-branches
Order a
checkbook
pnb-mobile-banking-view-uitf
View your UITF Investments

LEARN MORE

pnb-mobile-banking-touch-id
Easy login via Face or Touch ID

LEARN MORE

pnb-digital-banking-dashboard
Customize your dashboard to have easy access to your frequent transactions

LEARN MORE

pnb-mobile-banking-products-promos
Access and download your
Credit Card eStatements
*For UITF subscriptions and redemptions, you may enroll in and use PNB Internet Banking.
How to sign up to the PNB Digital App
Newly added Features!

Quickly order your checkbook and pick-up at your PNB Branch of account
Transfer funds directly to an eWallet in real-time with InstaPay
Download
the App now!

What Accounts Can You Enroll in the PNB Digital App?

pnb-mobile-banking-app-accounts-for-enroll
Regular Savings Account
Passbook Savings Account
Checking Account
SSS Pensioner’s Account, including Direct Deposit Pension (DDP) Accounts
Joint OR Account
Credit Card (For Principal Cardholders Only)

How to Enroll

I have:
1. Click Sign Up and Agree to the Terms and Conditions.
2. Choose ATM Card Number as sign up option and enter your account details.
3. Enter the Online Activation Code (OAC) sent to your registered e-mail address.
For enrollment of Joint-Or Secondary Accountholder, the OAC shall be sent to the Primary Accountholder’s email address.
4. Enter the 6-digit One-Time PIN (OTP) sent to your registered mobile number.
For enrollment of Joint-Or Secondary Accountholder, the OTP shall be sent to the Primary Accountholder’s mobile number.
5. Create a User ID* and password for your PNB Digital Account.
If you are an existing user of PNB Internet Banking since July 31, 2021 or earlier:
You may use the same User ID when you sign up for us to migrate your existing saved payees and billers to PNB Digital.
6. Choose a login option and view your PNB Digital Dashboard.
pnb-mobile-banking-enroll-debit-card

Ready to enroll?

Download the app now!

Frequently Asked Questions

  1. What is PNB Digital?
    PNB Digital is a PNB’s new mobile banking app aiming to provide PNB Depositors with an enhanced user experience through a fresh new look and intuitive design.
    With PNB Digital, you can:
    • Sign up using your account number or PNB Debit/Credit Card Number
    • Monitor the account balances and transactions of your deposit accounts and credit cards
    • View your active time deposit accounts
    • Move money between your accounts
    • Send money to another PNB account, other local banks and eWallets
    • Pay bills using your deposit account or credit card
    • View your transaction history
    • Access and download your credit card electronic statements
    • Order a checkbook for enrolled checking accounts
    • Find the nearest PNB branch or ATM in your location.
    • Check out exclusive deals with PNB Credit Cards
    • Get the latest foreign exchange rates
    • Know how to reach us through phone, email or via Skype
    While we’re working on adding new features, you can use PNB Digital alongside the PNB Internet Banking.
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What type of accounts can I enroll in PNB Digital?
    You can enroll in PNB Digital using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts
    3. PNB Checking Accounts
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts
    5. PNB Joint OR Accounts*
    6. PNB Credit Cards (For Principal Cardholders only)
    *For Joint-Or Secondary Accountholder enrollment, the Online Activation Code (OAC) and One-Time PIN (OTP) will be sent to the Primary Accountholder’s email and mobile number, respectively. Subsequent authentication OTPs for financial transactions will be sent to the enrolled secondary accountholder’s registered mobile number.
  2. The following are not eligible for enrollment
    • Corporate and Joint AND accounts
    • Supplementary, corporate, business and installment credit cards.
  3. How many mobile devices can I use with the app?
    You can only use one (1) device to access your PNB Digital Account. If you want to use another device, you need to unregister your current device. Login and go to More > Registered Device.
  4. Can I still access my accounts online when I go abroad?
    Yes. You can access your accounts anywhere you go as long as your mobile device has mobile data or WIFI connection.
  1. How can I add my other PNB deposit accounts and credit cards?
    1. Go to More and tap on Add Account. You can also add an account by tapping on the + icon on the upper right corner of the My Accounts screen.
    2. For Deposit Account
      • Enter the account number of the account that you wish to add.

      For Credit Card
      • Read and agree to the Terms & Conditions
      • Enter the card number and expiry date
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS*
    4. View the confirmation screen indicating that the account has been added and tap Okay.
    *If a Joint-Or Secondary Accountholder adds an account, the OTP will be sent to the Primary Accountholder’s mobile number.
UITF Viewing    
  1. I am an existing UITF Online customer in PNB Internet Banking, can I access my investments in PNB Digital?
    Yes, you will be will able to view and monitor your investments in PNB Digital.

    If you recently enrolled to UITF Online in PNB Internet Banking, you will be notified via e-mail within 2 to 3 banking days once you can activate the View UITF feature in PNB Digital.
  2. What features are available for UITF Online customers in PNB Digital?
    You may be able to view and monitor all your active UITF investments enrolled in PNB Internet Banking.
  3. How will I be able to make a new UITF subscription or redemption in PNB Digital?
    Initially, only viewing of UITF subscriptions is available in the PNB Digital App. While we are working on transitioning all UITF services in PNB Digital, you may still perform your UITF subscriptions and redemptions in PNB Internet Banking. Any new UITF transaction will be available for viewing in the PNB Digital App the next banking day.
  4. How can I view my UITF Online Investments in PNB Digital?
    To start viewing your investments in the PNB Digital App, simply add any of your existing Confirmation of Participation (COP) currently enrolled in PNB Internet Banking by following the steps below:

    1. From the app dashboard, tap Banking Services and select View UITF
    2. Tap Add COP and enter your COP Number currently enrolled in PNB Internet Banking
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number to complete activation process

    Once your COP is added, you’ll now be able to view and monitor your entire investment portfolio in PNB Digital.
  5. I am having problems adding my COP in PNB Digital, who can I contact for assistance?
    Should you have concerns or clarifications you may contact PNB Trust Customer Care by sending an email to trust_customercare@pnb.com.ph.
  6. I don’t have a UITF Online account. How can I enroll?
    You may start investing online by accessing PNB Internet Banking.

    Click HERE to learn how to enroll.

    If you are not yet signed up to PNB Internet Banking, click HERE.
Login Options    
  1. How can I login to PNB Digital?
    To login, tap on the Banking Services icon or on any button at the bottom of the screen.
    After your first login, you can choose from the following login options:
    • Password
    • Fingerprint / Touch ID
    • Face ID
  2. How do I activate Touch/Face ID on my PNB Digital App?
    1. Go to More and tap on the Biometrics toggle switch.
    2. A confirmation message will be displayed once your Touch/Face ID has been enabled.
  3. If my fingerprint/touch or face ID gets rejected, is there another way to log in?
    You can still log in by using your password. Enabling the Fingerprint/Touch or Face ID will not interfere with the regular login method.
  4. What should I do if I forget my User ID?
    If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you. For PNB Credit Cardholders, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  5. What should I do if I forget my password?
    1. On the login page, select Password as the authentication method and tap on Reset Password.
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and tap Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  6. What should I do if I get locked out of my account?
    For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and tap on “Reset Password”.
  1. What is PNB Digital Key?
    PNB Digital Key is your new alternative to authenticate your fund transfer and bills payment transactions. This allows you to complete your transactions faster without the need to wait for an SMS One-Time PIN (OTP).
    When enabled, the Digital Key will notify you upon login if the system detects any changes in any registered data from your previous sessions such as login location.
  2. How can I activate my PNB Digital Key?
    From the app dashboard, go to More > Security, look for PNB Digital Key and tap on the toggle button to activate.
  1. What is an Online Activation Code (OAC)?
    An Online Activation Code (OAC) is a code required for newly registered users for their security when signing up to PNB Digital. You will be asked to enter the OAC sent to your registered email address.
  2. What is a One-Time PIN (OTP)?
    A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
    • Sign up
    • Add account
    • Send money to another PNB Account and to other local banks
    • Pay bills
    • Order Checkbooks
    • Reset password
  3. What should I do if I don’t receive my OTP and OAC?
    You may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active
  4. What happens if an OTP is not entered immediately?
    The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by tapping the “Resend OTP” button.
  5. What happens if an OAC is not entered immediately?
    The OAC shall expire if not entered within five (5) minutes. If this happens, you can get a new OAC by selecting the “Resend OAC” button.
  6. What happens if I accidentally input a wrong OTP and OAC?
    You are only given three (3) attempts to input an OTP/OAC. After three (3) consecutive unsuccessful attempts, you will be locked out of your account for your security. You can login again and repeat your transaction after 24 hours.
  7. How many times can I regenerate the OTP and OAC?
    You can only regenerate the OTP/OAC three (3) times. If you exceed your allowable attempts, the “Resend OTP/OAC” button shall be disabled, and you shall be logged out of your account for your security.
  8. Can I receive the OTP if my registered mobile number is from an international network?
    Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  9. Is the OTP free of charge?
    Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online. However, if you are currently overseas and your mobile number is in international roaming mode, you may be charged for the corresponding charges by your network provider.
  1. How long shall it take for me to receive my checkbook after ordering?
    • Within Metro Manila – 4 to 5 banking days
    • Outside Metro Manila – 7 to 10 banking days
  1. What should I do if I changed my mobile number and/or e-mail address?
    For PNB Depositors, you can do any of the following options:
    • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
      • One valid government ID with photo and signature
      • Three (3) specimen signatures written on a piece of paper
    • Use the email subject: “Customer Update Request”
      You may contact your branch of account to request for their email address.
      Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
    • Option 2: Visit your nearest PNB Branch to make your request
    • For PNB Credit Cardholders, you may request to update your details by calling PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  1. How can I add my favorite payees, billers and banking services in my dashboard?
    The app also allows you to pin your favorite or most frequent payees, billers and banking services to your dashboard for easy access
    • To Add, tap on any star icon to add a payee/ biller or the plus icon to add a banking service.
    • To remove an existing payee, biller or banking service that is pinned in the dashboard, just tap-and-hold on the item you wish to remove. When the icon wiggles and a little X mark shows up in the corner, tap it to remove the icon.
  1. What is a session timeout?
    A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
  1. What should I do if my mobile device gets lost/stolen?
    If you are a PNB depositor, visit your branch of account or call PNB Customer Care (+632) 8573 8888 and request for removal of the registered device in PNB Digital. For PNB Credit Cardholders with no deposit account enrolled in the app, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  1. Missing some features? Here are some that we’re working on to be included in future releases:
    1. View UITF investments
    2. Scheduled transfers and payment
    You may continue to manage your UITF Investments using PNB Internet Banking.
View PNB Digital App Terms and Conditions.

I want to

pnb-digital-app-view-investment
Viewing of UITF Investments will soon be available in PNB Digital. For now, you may enroll in and use the PNB Internet Banking.
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The PNB Digital App

We’ve worked hard to give you the best mobile banking experience with the PNB Digital App!
Enjoy an enhanced user experience through a fresh look, intuitive design and quick access to frequent banking transactions.
How to sign up to the PNB Digital App
Newly added Features!

Quickly order your checkbook and pick-up at your PNB Branch of account
Transfer funds directly to an eWallet in real-time with InstaPay
Download
the App now!

To ensure a smooth sign-up experience, make sure that your mobile number and email address are updated.

If you need to update your contact details, you can do any of the following options:
  • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
    • One valid government ID with photo and signature
    • Three (3) specimen signatures written on a piece of paper
    Use the email subject: “Customer Update Request”
    You may contact your branch of account to request for their email address.
    Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
  • Option 2: Visit your nearest PNB Branch to make your request

What Can You Do in the PNB Digital App?*

pnb-mobile-banking-transaction-history
View your account and credit card balance and transaction history
pnb-mobile-banking-send-money
Transfer funds to other banks and eWallets

LEARN MORE

pnb-mobile-banking-qr-code
Quickly send and receive money with QR Codes

LEARN MORE

pnb-mobile-banking-bills-payment
Pay your monthly bills

LEARN MORE

pnb-mobile-order-checkbook
Order a
checkbook
pnb-mobile-banking-view-uitf
View your UITF Investments

LEARN MORE

pnb-mobile-banking-easy-login
Easy login via Face or Touch ID

LEARN MORE

pnb-mobile-banking-customize-dashboard
Customize your dashboard to have easy access to your frequent transactions

LEARN MORE

pnb-mobile-banking-products-promos
Access and download your Credit Card eStatements
*For UITF subscriptions and redemptions, you may enroll in and use PNB Internet Banking.

What Accounts Can You Enroll in the PNB Digital App?

pnb-mobile-banking-app-accounts-for-enroll
Regular Savings Account
Passbook Savings Account
Checking Account
SSS Pensioner’s Account, including Direct Deposit Pension (DDP) Accounts
Joint OR Account

How to Enroll

I have:
1. Click Sign Up and Agree to the Terms and Conditions.
2. Choose ATM Card Number as sign up option and enter your account details.
3. Enter the Online Activation Code (OAC) sent to your registered e-mail address.
For enrollment of Joint-Or Secondary Accountholder, the OAC shall be sent to the Primary Accountholder’s email address.
4. Enter the 6-digit One-Time PIN (OTP) sent to your registered mobile number.
For enrollment of Joint-Or Secondary Accountholder, the OTP shall be sent to the Primary Accountholder’s mobile number.
5. Create a User ID* and password for your PNB Digital Account.
If you are an existing user of PNB Internet Banking since July 31, 2021 or earlier:
You may use the same User ID when you sign up for us to migrate your existing saved payees and billers to PNB Digital.
6. Choose a login option and view your PNB Digital Dashboard.

Ready to enroll?

Download the app now!

Frequently Asked Questions

  1. What is PNB Digital?
    PNB Digital is a PNB’s new mobile banking app aiming to provide PNB Depositors with an enhanced user experience through a fresh new look and intuitive design.
    With PNB Digital, you can:
    • Sign up using your account number or PNB Debit/Credit Card Number
    • Monitor the account balances and transactions of your deposit accounts and credit cards
    • View your active time deposit accounts
    • Move money between your accounts
    • Send money to another PNB account, other local banks and eWallets
    • Pay bills using your deposit account or credit card
    • View your transaction history
    • Access and download your credit card electronic statements
    • Order a checkbook for enrolled checking accounts
    • Find the nearest PNB branch or ATM in your location.
    • Check out exclusive deals with PNB Credit Cards
    • Get the latest foreign exchange rates
    • Know how to reach us through phone, email or via Skype
    While we’re working on adding new features, you can use PNB Digital alongside PNB Internet Banking.
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What type of accounts can I enroll in PNB Digital?
    You can enroll in PNB Digital using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts
    3. PNB Checking Accounts
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts
    5. PNB Joint OR Accounts*
    6. PNB Credit Cards (For Principal Cardholders only)
    *For Joint-Or Secondary Accountholder enrollment, the Online Activation Code (OAC) and One-Time PIN (OTP) will be sent to the Primary Accountholder’s email and mobile number, respectively. Subsequent authentication OTPs for financial transactions will be sent to the enrolled secondary accountholder’s registered mobile number.
  2. The following are not eligible for enrollment
    • Corporate and Joint AND accounts
    • Supplementary, corporate, business and installment credit cards.
  3. How many mobile devices can I use with the app?
    You can only use one (1) device to access your PNB Digital Account. If you want to use another device, you need to unregister your current device. Login and go to More > Registered Device.
  4. Can I still access my accounts online when I go abroad?
    Yes. You can access your accounts anywhere you go as long as your mobile device has mobile data or WIFI connection.
  1. How can I add my other PNB deposit accounts and credit cards?
    1. Go to More and tap on Add Account. You can also add an account by tapping on the + icon on the upper right corner of the My Accounts screen.
    2. For Deposit Account
      • Enter the account number of the account that you wish to add.

      For Credit Card
      • Read and agree to the Terms & Conditions
      • Enter the card number and expiry date
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS*
    4. View the confirmation screen indicating that the account has been added and tap Okay.
    *If a Joint-Or Secondary Accountholder adds an account, the OTP will be sent to the Primary Accountholder’s mobile number.
UITF Viewing    
  1. I am an existing UITF Online customer in PNB Internet Banking, can I access my investments in PNB Digital?
    Yes, you will be will able to view and monitor your investments in PNB Digital.

    If you recently enrolled to UITF Online in PNB Internet Banking, you will be notified via e-mail within 2 to 3 banking days once you can activate the View UITF feature in PNB Digital.
  2. What features are available for UITF Online customers in PNB Digital?
    You may be able to view and monitor all your active UITF investments enrolled in PNB Internet Banking.
  3. How will I be able to make a new UITF subscription or redemption in PNB Digital?
    Initially, only viewing of UITF subscriptions is available in the PNB Digital App. While we are working on transitioning all UITF services in PNB Digital, you may still perform your UITF subscriptions and redemptions in PNB Internet Banking. Any new UITF transaction will be available for viewing in the PNB Digital App the next banking day.
  4. How can I view my UITF Online Investments in PNB Digital?
    To start viewing your investments in the PNB Digital App, simply add any of your existing Confirmation of Participation (COP) currently enrolled in PNB Internet Banking by following the steps below:

    1. From the app dashboard, tap Banking Services and select View UITF
    2. Tap Add COP and enter your COP Number currently enrolled in PNB Internet Banking
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number to complete activation process

    Once your COP is added, you’ll now be able to view and monitor your entire investment portfolio in PNB Digital.
  5. I am having problems adding my COP in PNB Digital, who can I contact for assistance?
    Should you have concerns or clarifications you may contact PNB Trust Customer Care by sending an email to trust_customercare@pnb.com.ph.
  6. I don’t have a UITF Online account. How can I enroll?
    You may start investing online by accessing PNB Internet Banking.

    Click HERE to learn how to enroll.

    If you are not yet signed up to PNB Internet Banking, click HERE.
Login Options    
  1. How can I login to PNB Digital?
    To login, tap on the Banking Services icon or on any button at the bottom of the screen.
    After your first login, you can choose from the following login options:
    • Password
    • Fingerprint / Touch ID
    • Face ID
  2. How do I activate Touch/Face ID on my PNB Digital App?
    1. Go to More and tap on the Biometrics toggle switch.
    2. A confirmation message will be displayed once your Touch/Face ID has been enabled.
  3. If my fingerprint/touch or face ID gets rejected, is there another way to log in?
    You can still log in by using your password. Enabling the Fingerprint/Touch or Face ID will not interfere with the regular login method.
  4. What should I do if I forget my User ID?
    If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you. For PNB Credit Cardholders, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  5. What should I do if I forget my password?
    1. On the login page, select Password as the authentication method and tap on Reset Password.
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and tap Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  6. What should I do if I get locked out of my account?
    For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and tap on “Reset Password”.
  1. What is PNB Digital Key?
    PNB Digital Key is your new alternative to authenticate your fund transfer and bills payment transactions. This allows you to complete your transactions faster without the need to wait for an SMS One-Time PIN (OTP).
    When enabled, the Digital Key will notify you upon login if the system detects any changes in any registered data from your previous sessions such as login location.
  2. How can I activate my PNB Digital Key?
    From the app dashboard, go to More > Security, look for PNB Digital Key and tap on the toggle button to activate.
  1. What is an Online Activation Code (OAC)?
    An Online Activation Code (OAC) is a code required for newly registered users for their security when signing up to PNB Digital. You will be asked to enter the OAC sent to your registered email address.
  2. What is a One-Time PIN (OTP)?
    A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
    • Sign up
    • Add account
    • Send money to another PNB Account and to other local banks
    • Pay bills
    • Order Checkbooks
    • Reset password
  3. What should I do if I don’t receive my OTP and OAC?
    You may visit a PNB branch near you or contact us to check if your contact details are correct and if your account is still active.
  4. What happens if an OTP is not entered immediately?
    The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by tapping the “Resend OTP” button.
  5. What happens if an OAC is not entered immediately?
    The OAC shall expire if not entered within five (5) minutes. If this happens, you can get a new OAC by selecting the “Resend OAC” button.
  6. What happens if I accidentally input a wrong OTP and OAC?
    You are only given three (3) attempts to input an OTP/OAC. After three (3) consecutive unsuccessful attempts, you will be locked out of your account for your security. You can login again and repeat your transaction after 24 hours.
  7. How many times can I regenerate the OTP and OAC?
    You can only regenerate the OTP/OAC three (3) times. If you exceed your allowable attempts, the “Resend OTP/OAC” button shall be disabled, and you shall be logged out of your account for your security.
  8. Can I receive the OTP if my registered mobile number is from an international network?
    Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  9. Is the OTP free of charge?
    Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online. However, if you are currently overseas and your mobile number is in international roaming mode, you may be charged for the corresponding charges by your network provider
  1. How long shall it take for me to receive my checkbook after ordering?
    • Within Metro Manila – 4 to 5 banking days
    • Outside Metro Manila – 7 to 10 banking days
  1. What should I do if I changed my mobile number and/or e-mail address?
    For PNB Depositors, you can do any of the following options:
    • Option 1: Download the Online Customer Update Form HERE and email to your Branch of Account along with clear pictures of the following:
      • One valid government ID with photo and signature
      • Three (3) specimen signatures written on a piece of paper
    • Use the email subject: “Customer Update Request”
      You may contact your branch of account to request for their email address.
      Note: Your branch of account will contact you after two (2) banking days to schedule a video call to confirm your request.
    • Option 2: Visit your nearest PNB Branch to make your request
    • For PNB Credit Cardholders, you may request to update your details by calling PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  1. How can I add my favorite payees, billers and banking services in my dashboard?
    The app also allows you to pin your favorite or most frequent payees, billers and banking services to your dashboard for easy access.
    • To Add, tap on any star icon to add a payee/ biller or the plus icon to add a banking service.
    • To remove an existing payee, biller or banking service that is pinned in the dashboard, just tap-and-hold on the item you wish to remove. When the icon wiggles and a little X mark shows up in the corner, tap it to remove the icon.
  1. What is a session timeout?
    A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
  1. What should I do if my mobile device gets lost/stolen?
    If you are a PNB depositor, visit your branch of account or call PNB Customer Care (+632) 8573 8888 and request for removal of the registered device in PNB Digital. For PNB Credit Cardholders with no deposit account enrolled in the app, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818.
  1. Missing some features? Here are some that we’re working on to be included in future releases:
    1. View UITF investments
    2. Scheduled transfers and payment
    You may continue to manage your UITF Investments using PNB Internet Banking.

I want to

pnb-digital-app-view-investment
Viewing of UITF Investments will soon be available in PNB Digital. For now, you may enroll in and use the PNB Internet Banking.
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Customer Care

Bank Hotline
Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph
PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas
https://www.bsp.gov.ph.
BSP Webchat - https://www.bsp.gov.ph
SMS: 021582277 (for Globe subscribers only)
BSP Facebook - https://www.facebook.com/BangkoSentralngPilipinas
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