Home   >   PNB Digital App

The New PNB Digital App

We’ve worked hard to give you the best mobile banking experience with the new PNB Digital App!
Enjoy an enhanced user experience through a fresh look, intuitive design and quick access to frequent banking transactions.
As we continue to work on adding new features, you may use the PNB Digital App alongside the PNB Mobile Banking App.
To ensure a smooth sign-up experience, make sure that your mobile number and email address are updated. Visit the nearest PNB Branch to update your contact details.

For existing users of the PNB Mobile Banking App

When signing up to PNB Digital, you may use the same User ID* or nominate a new one. Signing up using the same User ID will automatically have your saved payees and billers reflected in PNB Digital.
*As of cut-off date (February 16, 2021)

What Can You Do in the New PNB Digital App?*

pnb-mobile-banking-transaction-history
View your account balance
and transaction history
Transfer funds to other
banks and eWallets

LEARN MORE

Quickly send and receive money with QR Codes

LEARN MORE

Pay your monthly bills

LEARN MORE

pnb-mobile-banking-branches
Locate the nearest
PNB branch and ATM

LEARN MORE

pnb-mobile-banking-fx-rates
Check Foreign
Exchange rates
pnb-mobile-banking-touch-id
Easy login via Face or Touch ID

LEARN MORE

pnb-mobile-banking-products-promos
View latest products
and promos
*To view your Credit Card, Time Deposit or UITF details, you may enroll in and use the PNB Mobile Banking and Internet Banking platforms.
Download
the App now!

What Accounts Can You Enroll in the New PNB Digital App?

pnb-mobile-banking-app-accounts-for-enroll
Regular Savings Account
Passbook Savings Account
Checking Account
SSS Pensioner’s Account, including Direct Deposit Pension (DDP) Accounts
Joint OR Account*
*You may contact your branch of account for any concerns regarding the enrollment of Joint OR Accounts.

How to Enroll

I have:
1. Click Sign Up and Agree to the Terms and Conditions.
2. Choose ATM Card Number as sign up option and enter your account details.
3. Enter the Online Activation Code (OAC) sent to your registered e-mail address.
4. Enter the 6-digit One-Time PIN (OTP) sent to your registered mobile number.
5. Create a User ID* and password for your PNB Digital Account.
6. Choose a login option and view your PNB Digital Dashboard.
*Users of the existing PNB Mobile and Internet Banking may enter their current User ID or nominate a new one. By nominating the same user ID, their saved payees and billers will automatically be reflected in PNB Digital.
pnb-mobile-banking-enroll-debit-card

I want to

pnb-digital-app-view-credit-card
Viewing of Credit Card details will soon be available in PNB Digital. For now, you may enroll in and use the PNB Mobile Banking App or PNB Internet Banking.

Ready to enroll?

Download the app now!

Frequently Asked Questions

  1. What is PNB Digital?
    PNB Digital is a PNB’s new mobile banking app aiming to provide PNB Depositors with an enhanced user experience through a fresh new look and intuitive design.
    With PNB Digital, you can:
    • Sign up using your account number or PNB debit card number.
    • Monitor the account balances and transactions of your deposit accounts
    • Move money between your accounts
    • Send money to another PNB account and other local bank
    • Pay your bill
    • View your transaction history
    • Find the nearest PNB branch or ATM in your location.
    • Check out exclusive deals with PNB Credit Cards
    • Get the latest foreign exchange rates
    • Know how to reach us through phone, email or via Skype
    While we’re working on adding new features, you can use PNB Digital alongside the PNB Mobile Banking App.
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What type of accounts can I enroll in PNB Digital?
    You can enroll in PNB Digital using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts
    3. PNB Checking Accounts
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts
    5. PNB Joint OR Accounts*
  2. *You may contact your branch of account for any concerns regarding the enrollment of Joint OR Accounts.
    Corporate and Joint AND accounts are not eligible for registration. Credit Card enrollment will be available soon.
  3. How many mobile devices can I use with the app?
    You can only use one (1) device to access your PNB Digital Account. If you want to use another device, you need to unregister your current device. Login and go to More > Registered Device.
  4. Can I still access my accounts online when I go abroad?
    Yes. You can access your accounts anywhere you go as long as you have access to a computer or mobile device with internet connection or mobile data connection respectively.
  1. How can I add my other PNB deposit accounts?
    1. Go to More and click on Add Account. You can also add an account by clicking on the + button on the upper right corner of the My Accounts screen.
    2. Enter the Debit Card or Account number of the account you wish to add.
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS.
    4. View the confirmation screen indicating that the account has been added and click Okay.
  2. How can I add my PNB Credit Card?
    Adding of PNB Credit Cards to PNB Digital will be available soon. You can still view your Credit Card details on the PNB Mobile Banking App and PNB Internet Banking.
Login Options    
  1. How can I login to PNB Digital?
    To login, tap on the Banking Services icon or on any button at the bottom of the screen.
    After your first login, you can choose from the following login options:
    • Password
    • Fingerprint / Touch ID
    • Face ID
  2. How do I activate Touch/Face ID on my PNB Digital App?
    1. Go to More and click on the Biometrics toggle switch.
    2. A confirmation message will be displayed once your Touch/Face ID has been enabled.
  3. If my fingerprint/touch or face ID gets rejected, is there another way to log in?
    You can still log in by using your password. Enabling the Fingerprint/Touch or Face ID will not interfere with the regular login method.
  4. What should I do if I forget my User ID?
    If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you.
  5. What should I do if I forget my password?
    1. On the login page, select Password as the authentication method and click on Reset Password.
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and click Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  6. What should I do if I get locked out of my account?
    For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Reset Password”.
  1. What is an Online Activation Code (OAC)?
    An Online Activation Code (OAC) is a code required for newly registered users. When you log in to PNB Mobile Banking app for the first time, you will be asked to enter the OAC sent to your registered email address.
  2. What is a One-Time PIN (OTP)?
    A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
    • Sign up
    • Add account
    • Send money to another PNB Account and to other local banks
    • Pay bills
    • Reset password
  3. What should I do if I don’t receive my OTP and OAC?
    You may contact us to check if your contact details are correct and if your account is still active.
  4. What happens if an OTP is not entered immediately?
    The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
  5. What happens if an OAC is not entered immediately?
    The OAC shall expire if not entered within five (5) minutes. If this happens, you can get a new OAC by clicking the “Resend OAC” button.
  6. What happens if I accidentally input a wrong OTP and OAC?
    You are only given three (3) attempts to input an OTP/OAC. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
  7. How many times can I regenerate the OTP and OAC?
    You can only regenerate the OTP/OTC three (3) times. If you exceed your allowable attempts, the “Resend OTP/OAC” button shall be disabled, and you shall be logged out of your account for your security.
  8. Can I receive the OTP if my registered mobile number is from an international network?
    Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  9. Is the OTP free of charge?
    Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
  1. What should I do if I changed my mobile number and/or e-mail address?
    Update your details at any PNB Branch. The branch will ask for some key information to validate identity before they update your details.
  1. What is a session timeout?
    A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
  1. What should I do if my mobile device gets lost/stolen?
    Visit your branch of account or call PNB Customer Care (+632) 8573 8888 and request for removal of the registered device in PNB Digital.
  1. Missing some features? Here are some that we’re working on to be included in future releases:
    1. Viewing of Credit Card details
    2. Viewing of Time Deposit details
    3. Viewing of UITF investments
    4. Enrolling of Joint OR Accounts for Secondary Accountholders
    5. Ordering a Checkbook
    6. Sending money via PESONet
    7. Sending money for branch pick-up
    For now, you may enjoy these features using the PNB Mobile Banking App or PNB Internet Banking.
pnb-mobile-banking-blog-be-smarter-than-hacker

Be Smarter than a Hacker


In a world full of uncertainties, you have to keep in mind that your security in any form should not be taken lightly.

READ MORE

pnb-mobile-banking-blog-weekend-banking

Banking During Weekends


It’s a sunny Saturday and you remember you had to transact with your bank. The nearest branch from your area is closed…

READ MORE

pnb-mobile-banking-blog-quaranthings

Quaranthings you can Send to Show you Care

Everyone has their love language be it physical touch, words of affirmation, quality time, giving gifts, or acts of service.

READ MORE

The New PNB Digital App

We’ve worked hard to give you the best mobile banking experience with the new PNB Digital App!
Enjoy an enhanced user experience through a fresh look, intuitive design and quick access to frequent banking transactions.
As we continue to work on adding new features, you may use the PNB Digital App alongside the PNB Mobile Banking App.
To ensure a smooth sign-up experience, make sure that your mobile number and email address are updated. Visit the nearest PNB Branch to update your contact details.

For existing users of the PNB Mobile Banking App

When signing up to PNB Digital, you may use the same User ID* or nominate a new one. Signing up using the same User ID will automatically have your saved payees and billers reflected in PNB Digital.
*As of cut-off date (February 16, 2021)

What Can You Do in the New PNB Digital App?*

pnb-mobile-banking-transaction-history
View your account balance and transaction history
pnb-mobile-banking-send-money
Transfer funds to other banks and eWallets

LEARN MORE

pnb-mobile-banking-qr-code
Quickly send and receive money with QR Codes

LEARN MORE

pnb-mobile-banking-bills-payment
Pay your monthly bills

LEARN MORE

pnb-mobile-banking-branches
Locate the nearest PNB branch and ATM

LEARN MORE

pnb-mobile-banking-fx-rates
Check Foreign Exchange rates
pnb-mobile-banking-branches
Easy login via Face or Touch ID

LEARN MORE

pnb-mobile-banking-products-promos
View latest products and promos
*To view your Credit Card, Time Deposit or UITF details, you may enroll in and use the PNB Mobile Banking and Internet Banking platforms.
Download
the App now!

What Accounts Can You Enroll in the New PNB Digital App?

pnb-mobile-banking-app-accounts-for-enroll
Regular Savings Account
Passbook Savings Account
Checking Account
SSS Pensioner’s Account, including Direct Deposit Pension (DDP) Accounts
Joint OR Account*
*You may contact your branch of account for any concerns regarding the enrollment of Joint OR Accounts.

How to Enroll

I have:
1. Click Sign Up and Agree to the Terms and Conditions.
2. Choose ATM Card Number as sign up option and enter your account details.
3. Enter the Online Activation Code (OAC) sent to your registered e-mail address.
4. Enter the 6-digit One-Time PIN (OTP) sent to your registered mobile number.
5. Create a User ID* and password for your PNB Digital Account.
6. Choose a login option and view your PNB Digital Dashboard.
*Users of the existing PNB Mobile and Internet Banking may enter their current User ID or nominate a new one. By nominating the same user ID, their saved payees and billers will automatically be reflected in PNB Digital.

I want to

pnb-digital-app-view-credit-card
Viewing of Credit Card details will soon be available in PNB Digital. For now, you may enroll in and use the PNB Mobile Banking App or PNB Internet Banking.

Ready to enroll?

Download the app now!

Frequently Asked Questions

  1. What is PNB Digital?
    PNB Digital is a PNB’s new mobile banking app aiming to provide PNB Depositors with an enhanced user experience through a fresh new look and intuitive design.
    With PNB Digital, you can:
    • Sign up using your account number or PNB debit card number.
    • Monitor the account balances and transactions of your deposit accounts
    • Move money between your accounts
    • Send money to another PNB account and other local bank
    • Pay your bill
    • View your transaction history
    • Find the nearest PNB branch or ATM in your location.
    • Check out exclusive deals with PNB Credit Cards
    • Get the latest foreign exchange rates
    • Know how to reach us through phone, email or via Skype
    While we’re working on adding new features, you can use PNB Digital alongside the PNB Mobile Banking App.
  2. Where can I download the PNB Digital App?
    You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.
    The PNB Digital App can be downloaded on mobile devices that support the following operating systems:
    • Apple® Devices with iOS 13.0 and above
    • Android™ powered devices (Kitkat up to Android 11)
    The app shall not work on mobile devices that are jailbroken/rooted.
  1. What type of accounts can I enroll in PNB Digital?
    You can enroll in PNB Digital using the following accounts:
    1. PNB Debit/ATM Card
    2. PNB Passbook Savings Accounts
    3. PNB Checking Accounts
    4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts
    5. PNB Joint OR Accounts*
  2. *You may contact your branch of account for any concerns regarding the enrollment of Joint OR Accounts.
    Corporate and Joint AND accounts are not eligible for registration. Credit Card enrollment will be available soon.
  3. How many mobile devices can I use with the app?
    You can only use one (1) device to access your PNB Digital Account. If you want to use another device, you need to unregister your current device. Login and go to More > Registered Device.
  4. Can I still access my accounts online when I go abroad?
    Yes. You can access your accounts anywhere you go as long as you have access to a computer or mobile device with internet connection or mobile data connection respectively.
  1. How can I add my other PNB deposit accounts?
    1. Go to More and click on Add Account. You can also add an account by clicking on the + button on the upper right corner of the My Accounts screen.
    2. Enter the Debit Card or Account number of the account you wish to add.
    3. Enter the 6-digit One-Time PIN (OTP) sent via SMS.
    4. View the confirmation screen indicating that the account has been added and click Okay.
  2. How can I add my PNB Credit Card?
    Adding of PNB Credit Cards to PNB Digital will be available soon. You can still view your Credit Card details on the PNB Mobile Banking App and PNB Internet Banking.
Login Options    
  1. How can I login to PNB Digital?
    To login, tap on the Banking Services icon or on any button at the bottom of the screen.
    After your first login, you can choose from the following login options:
    • Password
    • Fingerprint / Touch ID
    • Face ID
  2. How do I activate Touch/Face ID on my PNB Digital App?
    1. Go to More and click on the Biometrics toggle switch.
    2. A confirmation message will be displayed once your Touch/Face ID has been enabled.
  3. If my fingerprint/touch or face ID gets rejected, is there another way to log in?
    You can still log in by using your password. Enabling the Fingerprint/Touch or Face ID will not interfere with the regular login method.
  4. What should I do if I forget my User ID?
    If you forget your User ID, please call PNB Customer Care (+632) 8573-8888 or visit a PNB Branch near you.
  5. What should I do if I forget my password?
    1. On the login page, select Password as the authentication method and click on Reset Password.
    2. Provide your account details.
    3. Enter the One-Time PIN (OTP) sent to your registered mobile number.
    4. Log in using the temporary password sent to your registered email address.
    5. Create a new password and click Continue.
    6. Receive SMS/email notification on your successful password change. You can now use your new password on your next login.
  6. What should I do if I get locked out of my account?
    For your security, your access will be locked after three (3) consecutive incorrect password entries. You need to reset your password by selecting Password as the authentication method on the login page and click on “Reset Password”.
  1. What is an Online Activation Code (OAC)?
    An Online Activation Code (OAC) is a code required for newly registered users. When you log in to PNB Mobile Banking app for the first time, you will be asked to enter the OAC sent to your registered email address.
  2. What is a One-Time PIN (OTP)?
    A One-Time PIN (OTP) is an additional security feature in PNB Digital. You will be asked to enter a 6-digit OTP when performing banking transactions including, but not limited to the following:
    • Sign up
    • Add account
    • Send money to another PNB Account and to other local banks
    • Pay bills
    • Reset password
  3. What should I do if I don’t receive my OTP and OAC?
    You may contact us to check if your contact details are correct and if your account is still active.
  4. What happens if an OTP is not entered immediately?
    The OTP shall expire if not entered within five (5) minutes. If this happens, you can get a new OTP by clicking the “Resend OTP” button.
  5. What happens if an OAC is not entered immediately?
    The OAC shall expire if not entered within five (5) minutes. If this happens, you can get a new OAC by clicking the “Resend OAC” button.
  6. What happens if I accidentally input a wrong OTP and OAC?
    You are only given three (3) attempts to input an OTP/OAC. After three (3) consecutive unsuccessful attempts, you will be logged out of your account for your security. You can login again and repeat your transaction.
  7. How many times can I regenerate the OTP and OAC?
    You can only regenerate the OTP/OTC three (3) times. If you exceed your allowable attempts, the “Resend OTP/OAC” button shall be disabled, and you shall be logged out of your account for your security.
  8. Can I receive the OTP if my registered mobile number is from an international network?
    Yes, you can receive the OTP for as long as your international service provider is supported by PNB.
  9. Is the OTP free of charge?
    Yes, OTP is always free. It shall not be charged to your mobile phone bill regardless of your location and the number of times you transact online.
  1. What should I do if I changed my mobile number and/or e-mail address?
    Update your details at any PNB Branch. The branch will ask for some key information to validate identity before they update your details.
  1. What is a session timeout?
    A session timeout happens when there is no activity detected in the app. For your security, you will be automatically logged out of the app if it does not detect any activity for some time.
  1. What should I do if my mobile device gets lost/stolen?
    Visit your branch of account or call PNB Customer Care (+632) 8573 8888 and request for removal of the registered device in PNB Digital.
  1. Missing some features? Here are some that we’re working on to be included in future releases:
    1. Viewing of Credit Card details
    2. Viewing of Time Deposit details
    3. Viewing of UITF investments
    4. Enrolling of Joint OR Accounts for Secondary Accountholders
    5. Ordering a Checkbook
    6. Sending money via PESONet
    7. Sending money for branch pick-up
    For now, you may enjoy these features using the PNB Mobile Banking App or PNB Internet Banking.
pnb-mobile-banking-blog-be-smarter-than-hacker

Be Smarter than a Hacker

In a world full of uncertainties, you have to keep in mind that your security in any form should not be taken lightly.

READ MORE

pnb-mobile-banking-blog-weekend-banking

Banking During Weekends

It’s a sunny Saturday and you remember you had to transact with your bank. The nearest branch from your area is closed…

READ MORE

pnb-mobile-banking-blog-quaranthings

Quaranthings you can Send to Show you Care

Everyone has their love language be it physical touch, words of affirmation, quality time, giving gifts, or acts of service.

READ MORE


Follow Us

                   

Customer Care Contacts

PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
Bank Hotline
Tel. No.: (+632) 8573 8888
Email: customercare@pnb.com.ph
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas consumeraffairs@bsp.gov.ph. Access BSP Online Buddy (BOB) via Webchat, Facebook, and SMS 021582277 (for Globe subscribers).
Privacy Policy