The new PNB Savings Bank digital branch is now open to provide clients with an interactive digital banking experience. It is equipped with smart digital technologies that simplify banking transactions. Interactive touch screens, self-service kiosks, tablets, full-function automated teller machines (ATMs), chatbot, telemedicine kiosk, fun virtual games — the branch has it all. This new hub is located at the ground floor of ETON Square Ortigas in San Juan City.
Newly-appointed PNB President Wick Veloso says, “True to our promise of putting our customers first, we deliver nothing less than innovations that empower them. We will continue to offer solutions that connect you to your dreams and make everything more accessible to you.”
Unlike traditional bank branches, the digital hub has no bank tellers and promotes paperless transactions. Everything is carried out through self-service facilities. Its friendly interior exudes a casual and relaxing vibe. Well-trained and courteous Universal Officers are on-site to help clients get acquainted and comfortable with the digital facilities. The Universal Officers may also provide financial advice to help clients choose the best financial solutions and services that are tailor-fit to their needs and lifestyle.
“This fully digital branch is much more than just a showcase of the new digital technologies in banking,” says PNB Savings Bank President Jovencio Hernandez. “It is an actual channel that efficiently connects you to new opportunities. It is a testament to the Bank’s commitment to transform the customer experience and carry out innovations that are responsive to the real needs of the Filipino people. As our campaign says, ‘All our innovations are inspired by you’.”
Opening an account and applying for a loan are also simplified with the available customer on-boarding tablets in the branch. It will only take a few simple steps to complete the process.
Self-service kiosks are also available for clients to do their internet banking transactions or use its educational feature to interact with its chatbot named AIko. Clients can read up on various lifestyle articles through the interactive touch screens or play the Catch the Power Saver Pigs Kinect Game.
This digital branch boasts of the first GRG H34NL Full-Function ATM in the country that offers unparalleled performance and flexibility, with rich functionalities that include high-capacity bank note dispensing and intelligent cash, check, and mixed deposits processing. With this machine, clients no longer need to line up to deposit cash and check payments and they can enjoy fast and reliable transactions with real-time crediting. The GRG H34NL Full-Function ATM will soon be available in other PNB Savings Bank branches.
The branch is also the first to house a Medgate Telemedicine Kiosk in the country. Power Saver Account holders or Smart Multi-Purpose Loan clients can use the facility to do tele-consultations with Philippine-based licensed doctors.
The launch of PNB Savings Bank’s fully digital branch signals the start of a new era of exciting innovations and digital transformation that clients will experience.