Internet Products and Services

Security Login ID and Password or PIN

  • Do not disclose Login ID and Password or PIN
  • Do not store Login ID and Password or PIN on the computer
  • Regularly change password or PIN and avoid using easy-to-guess passwords such as names or birthdays. Password should be a combination of characters (uppercase and lowercase) and numbers and should be at least 6 digits in length
  • The same Password should not be used for different websites, applications or services.

Keep personal information private

  • Do not disclose personal information such as address, mother’s maiden name, telephone number, social security number, bank account number or e-mail address – unless the one collecting the information is reliable and trustworthy

Keep records of online transactions

  • Regularly check transaction history details and statements to make sure that there are no unauthorized transactions
  • Review and reconcile monthly credit card and bank statements for any errors or unauthorized transactions promptly and thoroughly
  • Check e-mail for contacts by merchants with whom one is doing business. Merchants may send important information about transaction histories
  • Immediately notify the bank if there are unauthorized entries or transactions in the account

Check for the right and secure website

  • Before doing any online transactions or sending personal information, make sure that correct websites has been accessed. Beware of bogus or “look alike” websites which are designed to deceived consumers
  • Check if the website is “secure” by checking the Universal Resource Locators (URLs) which should begin with “https” and a closed padlock icon on the status bar in the browser is displayed. To confirm authenticity of the site, double-click on the lock icon to display a security certificate information of the site
  • Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website, or hyperlink to it from a website that may not be as secure
  • If possible, use software that encrypts or scrambles the information when sending sensitive information or performing e-banking transactions online

Protect personal computer from hackers, viruses and malicious programs

  • Install a personal firewall and a reputable anti-virus program to protect personal computer from virus attacks or malicious programs
  • Ensure that the anti-virus program is updated and runs at all times
  • Always keep the operating system and the web browser updated with the latest security patches, in order to protect against weaknesses or vulnerabilities
  • Always check with an updated anti-virus program when downloading a program or opening an attachment to ensure that it does not contain any virus
  • Install updated scanner softwares to detect and eliminate malicious programs capable of capturing personal or financial information online
  • Never download any file or software from sites or sources, which are not familiar or hyperlinks sent by strangers. Opening such files could expose the system to a computer virus that could hijack personal information, including password ort PIN

Do not leave computer unattended when logged-in

  • Log-off from the internet banking site when computer is unattended, even if it is for a short while
  • Always remember to log-off when e-banking transactions have been completed
  • Clear the memory cache and transaction history after logging out from the website to remove account information. This would avoid incidents of the stored information being retrieved by unwanted parties
  • Avoid selecting a browser for storing or retaining username and password

Check the site’s privacy policy and disclosures

  • Read and understand website disclosures specifically on refund, shipping, account debit/credit policies and other bank terms and conditions
  • Before providing any personal financial information to a website, determine how the information will be used or shared with others
  • Check the site’s statements about the security provided for the information divulged
  • Some websites’ disclosures are easier to find than others –look at the bottom of the home page, on order forms or in the “About” or “FAQs” section of a site. If the customer is not comfortable with the policy, consider doing business elsewhere

Other internet security measures

  • Do not send any personal information particularly password or PIN via ordinary e-mail
  • Do not open other browser windows while banking online
  • Avoid using shared or public personal computers in conducting e-banking transactions
  • Disable the “file and printer sharing” feature on the operating system if conducting banking transactions online
  • Contact the banking institution to discuss security concerns and remedies to any online e-banking account issues
  • Delete junk or chain emails immediately
  • Perform regular back-up of critical data
Other Electronic Products

Automated Teller Machine (ATM) and debit cards

  • Use ATMs that are familiar or that are in well-lit locations where one feels comfortable. If the machine is poorly lit or it is in a hidden area, use another ATM
  • Have card ready before approaching the ATM. Avoid having to go through the wallet or purse to find the card
  • Do not use ATMs that appear to have been tampered with or otherwise altered. Report such condition to the bank
  • Memorize ATM personal identification number (PIN) and never disclose it with anyone. Do not keep those numbers or passwords in the wallet or purse. Never write them on the cards themselves. And avoid using easily available personal information like a birthday, nickname, mother’s maiden name or consecutive numbers.
  • Be mindful of “shoulder surfers” when using ATMs. Stand close to the ATM and shield the keypad with hand when keying in the PIN and transaction amount
  • If the ATM is not working correctly, cancel the transaction and use a different ATM. If possible, report the problem to the bank
  • Carefully secure card and cash in the wallet, handbag, or pocket before leaving the ATM
  • Do not leave the receipt behind. Compare ATM receipts to monthly statement. It is the best way to guard against fraud and it makes record-keeping easier
  • Do not let other people use your card. If card is lost or stolen, report the incident immediately to the bank


  1. Download the official app only from the official Apple or Google Play stores or through the PNB website:
  2. Install any updates to the Mobile Banking app and your device’s operating system (iOS or Android) immediately. You can also enable apps to automatically perform updates. This will ensure that security features are always updated.
  3. Install an antivirus app on your device to scan all apps for malware.
  4. Do not use public WiFi networks, in cafes or shops for instance. These networks may not be equipped with appropriate controls to protect you from unauthorized intruders. Although your app encrypts data before sending it, public WiFi networks are usually not secure.
  5. Once your session is complete, log out of mobile banking before closing the app.
  1. Protect your mobile device by using a PIN, fingerprint authentication or strong password. When your device is not in use, enable automatic screen lock.
  2. Do not make your personal information readily available. Avoid sharing your login username and password, one-time passwords (OTP), or one-time access codes (OAC) with anyone or save it on your mobile phone.
  3. Do not root or jailbreak your device. This practice weakens device security.
  4. Monitor your records and accounts on a regular basis. Always keep a copy of your transaction reference numbers as proof of transaction. After each transaction, delete text messages from the Bank that show security codes.
  5. If you change your mobile phone number or email address, be sure to update your contact details through your maintaining branch to protect sensitive SMS and/or email alerts.
  6. Make sure to block your Mobile Banking App account when your smartphone gets lost or stolen. You may call PNB’s Customer Care Hotline at (+632) 5738888 or visit the nearest PNB branch.
  7. Be vigilant. Refrain from doing mobile banking transactions in a place where you observe the presence of suspicious individuals or so-called “shoulder surfers”.
At PNB, we serve You First.

Tel. No.: (+632) 8526 3131

Customer Care

Bank Hotline
Tel. No.: (+632) 8573-8888
PNB Cards
Tel. No.: (+632) 8818 9818
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas
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