PNB Mobile Banking App wins int’l award for best customer experience

PNB Singapore’s General Manager and Region Head for Asia & Oceania Cristy Vicentina (rightmost) receives the “Best in Customer Experience – Mobile” award on behalf of PNB from Project Director for Tagit Shailendra Saraswat (leftmost) and Retail Banker International Editor Doug Blakey (center)

June 2017, Grand Copthorne Waterfront, Singapore – The Philippine National Bank (SEC: PNB), one of the country’s leading private universal banks, received the “Best in Customer Experience – Mobile” award from the Annual Customer Experience in Financial Services Awards 2017 for its PNB Mobile Banking App. The award recognizes PNB’s continuing initiatives to adapt to its clients’ fast-paced lifestyle and to serve their mobile banking needs.

“With the growing need for mobile banking solutions, consumer expectations have increased in terms of banking on-the-go. We launched the PNB Mobile Banking App to meet this specific need of our digital-savvy clientele. And as what its tagline says, our customers can easily bank right here, right now with the app,” says PNB Chief Marketing Officer Martin C. Reyes. “This recognition validates and sustains our commitment to put the needs of our customers first through personalized financial solutions.”

The PNB Mobile Banking App can be downloaded for free via the Apple Store or Google Play. With the app, customers will be able to monitor their accounts, transfer funds and do bills payment transactions using their mobile device whenever they want and wherever they may be. Users can also locate and get directions to the nearest PNB branch or ATM nationwide using the app’s innovative augmented reality feature. Responsive to emerging threats to online security, the PNB Mobile Banking App has multi-factor secure online banking features such as the biometric authentication and the One-Time SMS PIN, which the customer is required to key in to perform online transfers and payments.

PNB’s digital partner for its mobile app is Tagit, a Singapore-based mobile solutions company known for its track record in designing, developing and deploying industry-specific mobile applications for leading financial institutions across Asia, Middle East and North America.

The awards program was organized by Retail Banker International (RBI) and Private Banker International (PBI). RBI has been the only global editorially independent retail banking briefing service for the past 35 years while PBI is the leading journal for the global wealth industry since 1987. Both RBI and PBI are owned and published by London-based Timetric, a leading global provider of online market data, analysis and advisory services.

True to its brand promise of “You First”, PNB continues to develop financial solutions that respond to the needs of its diverse markets. To know more about the PNB Mobile Banking App, visit www.pnb.com.ph/mobile.