1. What is PNB Digital Key?
   
   PNB Digital Key is your new alternative to authenticate your fund transfer and bills payment transactions. This allows you to complete your transactions faster without the need to wait for an SMS One-Time PIN (OTP).When enabled, the Digital Key will notify you upon login if the system detects any changes in any registered data from your previous sessions such as login location.
    

2. Which transactions could I authenticate using the PNB Digital Key?
   
   You may use PNB Digital Key authentication for the following transactions:
    

   • PNB to PNB transfers

   • InstaPay

   • PESONet

   • Bills Payment

   • Cardless Withdrawal

   • UITF Subscription and Redemption

   • Viewing of Credit card PIN
      

3. How can I activate my PNB Digital Key?
   
   From the app dashboard, go to More > Security, look for PNB Digital Key and tap on the toggle button to activate.
    

View Guide to Activate PNB Digital Key

1. What is PNB Digital? 
   PNB Digital is PNB’s mobile banking app that aims to provide PNB Depositors and Credit Cardholders secure and easy access to their accounts.
    

2. Where can I download the PNB Digital App?
   You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.The PNB Digital App can be downloaded on mobile devices that support the following operating systems:

   • Android™ powered devices (Android 8.0 and above)

   • Apple® Devices with iOS 15.0 and above
      

   The app shall not work on mobile devices that are jailbroken/rooted.

1. What is PNB Digital Key?

   PNB Digital Key is your new alternative to authenticate your fund transfer and bills payment transactions. This allows you to complete your transactions faster without the need to wait for an SMS One-Time PIN (OTP).When enabled, the Digital Key will notify you upon login if the system detects any changes in any registered data from your previous sessions such as login location.

2. Which transactions could I authenticate using the PNB Digital Key?You may use PNB Digital Key authentication for the following transactions:
   
    

   • PNB to PNB transfers

   • InstaPay

   • PESONet

   • Bills Payment

   • Cardless Withdrawal

   • UITF Subscription and Redemption

   • Viewing of Credit card PIN

3. How can I activate my PNB Digital Key?From the app dashboard, go to More > Security, look for PNB Digital Key and tap on the toggle button to activate.

View Guide to Activate PNB Digital Key

1. What is PNB Digital? 

• PNB Digital is PNB’s mobile banking app that aims to provide PNB Depositors and Credit Cardholders secure and easy access to their accounts.

  2. What is PNB Digital? 

   

• Where can I download the PNB Digital App?You can download the PNB Digital App for free at the App Store® or Google Play™ by typing in “PNB Digital App” in the search bar.The PNB Digital App can be downloaded on mobile devices that support the following operating systems:

  • Android™ powered devices (Android 8.0 and above)

  • Apple® Devices with iOS 15.0 and above

   

  The app shall not work on mobile devices that are jailbroken/rooted.

The One-Time PIN (OTP) is a unique six (6) – digit system-generated password sent to your registered mobile number via SMS for your online transactions using your PNB Debit Mastercard. It is an additional security feature that strengthens the authentication process to minimize potential fraud or unauthorized transactions.

1. What type of accounts can I enroll in PNB Digital?
   
   You can enroll in PNB Digital using the following accounts:

   1. PNB Debit/ATM Card

   2. PNB Passbook Savings Accounts

   3. PNB Checking Accounts

   4. PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts

   5. PNB Joint OR Accounts*

   6. PNB Credit Cards (For Principal Cardholders only)

   7. Prepaid Card
       

   *For Joint-Or Secondary Accountholder enrollment, the Online Activation Code (OAC) and One-Time PIN (OTP) will be sent to the Primary Accountholder’s email and mobile number, respectively. Subsequent authentication OTPs for financial transactions will be sent to the enrolled secondary accountholder’s registered mobile number.
    

The following are not eligible for enrollment
 

• Corporate and Joint AND accounts

• Supplementary, corporate, business and installment credit cards.
   

2. How many mobile devices can I use with the app?

The PNB Digital App currently allows access to one (1) registered mobile device at a time. To transfer your access to another mobile device, log in to your currently registered device and go to More>Transfer to New Mobile Device and follow the steps. You must have both your currently registered and new mobile device with you to perform the transfer.

If you no longer have your currently registered device, please visit any PNB branch or call PNB Customer Care (+632) 8573 8888 and request to unregister your device in PNB Digital. For PNB Credit Cardholders with no deposit account enrolled in the app, you may call PNB Cards 24/7 Customer Service Hotline at (+632) 8818 9818 or DTF 1800 10 818 9818. Once unregistered, you may now log in to PNB Digital on your new mobile device.
 

3. Can I still access my accounts online when I go abroad?

Yes. You can access your accounts anywhere you go as long as your mobile device has mobile data or WIFI connection.

1. What can I do with PNB Digital?
   
   With PNB Digital, you can:
    

   • Apply for a PNB savings account with just your mobile device and enjoy zero maintaining balance for life | Learn More

   • Sign up without visiting the branch using your account number or PNB Debit/Credit Card Number

   • Monitor the balances and view previous transactions of your deposit and e-money accounts | Learn More

   • View your active time deposit accounts

   • Send money between PNB accounts, other local banks and eWallets | Learn More

   • Pay bills using your deposit account or credit card | Learn More

   • Request money via QR Code | Learn More

   • Request money by sharing your mobile number or email address | Learn More

   • Transfer funds and make payments in-store and to online merchants via QR Code | Learn More

   • Schedule one-time or recurring fund transfer and bills payment transactions

   • Manage your saved payees, billers and scheduled transactions

   • Make a Cardless withdrawal at any PNB ATM | Learn More

   • View your credit card balance, statement details and rewards points

   • View and download your credit card electronic statements

   • Temporarily lock and unlock your principal PNB Credit Card

   • Monitor your recent, installment and supplementary credit card transactions

   • Access your credit card PIN

   • Manage your UITF Investments | Learn More

   • Order a checkbook for your enrolled checking accounts

   • Find the nearest PNB branch or ATM in your location

   • Check out exclusive deals with PNB Credit Cards

   • Get the latest foreign exchange rates

   • Know how to reach us through phone, email or via Skype

1. What type of accounts can I enroll in PNB Digital?

You can enroll in PNB Digital using the following accounts:

• PNB Debit/ATM Card

• PNB Passbook Savings Accounts

• PNB Checking Accounts

• PNB Pensioner Accounts, including Direct Deposit Pension (DDP) Accounts

• PNB Joint OR Accounts*

• PNB Credit Cards (For Principal Cardholders only)

• Prepaid Card

For Joint-Or Secondary Accountholder enrollment, the Online Activation Code (OAC) and One-Time PIN (OTP) will be sent to the Primary Accountholder’s email and mobile number, respectively. Subsequent authentication OTPs for financial transactions will be sent to the enrolled secondary accountholder’s registered mobile number.

The following are not eligible for enrollment

• Corporate and Joint AND accounts

• Supplementary, corporate, business and installment credit cards.

   

2. What type of accounts can I enroll in PNB Digital?

The PNB Digital App currently allows access to one (1) registered mobile device at a time.

3. Can I still access my accounts online when I go abroad?
Yes. You can access your accounts anywhere you go as long as your mobile device has mobile data or WIFI connection.