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PNB Japan’s Video Conference for Account Opening

Can’t visit PNB Japan to open your own Philippine-based deposit savings account? PNB Japan (Tokyo Branch and Nagoya Sub-branch) can help you open an account at any of our over 600 branches in the Philippines through video-conferencing.
Start saving for your future! Book an appointment now and open a PNB account from the comfort of your home!

How to avail

Just follow these three easy steps:

  1. Book an appointment for video conferencing at PNB Japan Video Conferencing (office365.com) and email a copy of your valid IDs* to openaccounttokyo@pnbtokyo.co.jp or openaccountnagoya@pnbtokyo.co.jp
    *Philippine passport, Japan Residence Card and My Number Card/Notification Card
  2. Join the meeting via Microsoft Teams on your scheduled date and time.
  3. Mail the accomplished account opening documents with initial deposit using PNB’s money envelope to PNB Tokyo or PNB Nagoya branch.

Frequently Asked Questions

Filipino Nationals with active Philippine Passport who are residents of Japan.
  1. Get an appointment for the video conference KYC through this link PNB Japan Video Conferencing (office365.com)
    You will be redirected to a page where you can select your preferred date and time.

  2. Check your email for the video conference invite via Microsoft Teams.
  3. Upon receipt of the video conference invite, send a copy of your Residence Card (front and back), My Number (front and back), and Passport via email to openacccounttokyo@pnbtokyo.co.jp or openaccountnagoya@pnbtokyo.co.jp
  4. Please have the following ready before the video conferencing: (1) Residence Card, (2) My Number, (3) Passport, (4) A4 size clean white paper, and (5) black pen.
  1. The video conference will take 10 to 15 minutes to complete.
  2. It will be recorded for the whole duration.
  3. You will be asked about your personal data for the purpose of KYC.
  4. You will be requested to affix your signature on the clean white A4 paper.
  5. Selfie with your ID will be requested during the video conferencing.
  • Identification documents – IDs must be original, valid and reflecting current address in Japan. (If not current address, residence certificate with My Number indicated and issued within 3 months is required.)

    1. My Number Card or Notice of My Number
    2. Passport
    3. Residence Card

  • Fees
    1. Remittance fee – JPY3,000 (JPY4,000 if combo account)
    2. Mailing fee – JPY610 (JPY520 if passbook or time deposit certificate only)
  • Initial Deposit – JPY10,000 (JPY100,000 if time deposit)
After the video conferencing, we will mail the Account Opening kit once you are eligible to open an account. Mail back to PNB Tokyo Branch or PNB Nagoya Sub-branch the accomplished forms together with the copy of required IDs and the initial deposit and processing fee.
Applicable interest rates change according to market fluctuation and subject to change without notice any time. For the latest rates, please inquire over the counter or see our corporate website at: https://www.pnb.com.ph
Deposits in any currencies and of any type are insured by the Philippine Deposit Insurance Corporation (PDIC) up to a maximum amount of PHP 500,000 per depositor.
The following may be enrolled on the PNB Digital App.

  • Regular Savings Account
  • Passbook Savings Account
  • Checking Account
  • SSS Pensioner’s Account
  • Joint OR Account
  • Time Deposit Account
  • PNB Credit Card
Yes, provided your contact details are updated and your PNB debit account or credit card is active. Make sure that your internet connection is stable.
You may contact your maintaining branch in the Philippines.

For account inquiries (withdrawal/deposit) and Digital Banking-related inquiries (enrollment, username, password, One Time PIN (OTP), online fund transfer, online purchase), please contact your maintaining PNB branch or PNB Customer Care at (632) 8573-8888 or customercare@pnb.com.ph
PNB Tokyo
Address : Mita Kawasaki Building, 2/F, 2-11-15 Mita Minato-ku, Tokyo, 108-0073
Telephone : (03) 6858-5910
Free Dial: 0120-86-6382
Fax (24 hours): (03) 6858-5920
E-mail: customercare@pnbtokyo.co.jp
Softbank Mobile: 080-3724-4544

PNB Nagoya
Address : PNB Nagoya Sub-Branch 7th Floor Nishiki 324 Building 3-24-24 Nishiki, Naka-ku, Nagoya-shi
Telephone : (052) 968-1800
Free Dial: 0120-143-633
Fax (24 hours): (052) 968-1900
E-mail: pnbnagoya@pnbtokyo.co.jp
Softbank Mobile: 080-3601-6240

Tel. No.: (+632) 8526 3131

Customer Care

Bank Hotline
Tel. No.: (+632) 8573-8888
Email: customercare@pnb.com.ph
PNB Cards
Tel. No.: (+632) 8818 9818
Email: pnbcreditcards@pnb.com.ph
Deposits are insured by PDIC up to P500,000 per depositor.
PNB is regulated by the Bangko Sentral ng Pilipinas
BSP Webchat - https://www.bsp.gov.ph
SMS: 021582277 (for Globe subscribers only)
BSP Facebook - https://www.facebook.com/BangkoSentralngPilipinas
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