PNB Mobile Banking App
Experience secure and easy banking with PNB. Get full access to your banking needs in just a few clicks.
What Can You Do with the PNB Mobile Banking App?
|
|
|
|
|
|
|
|
|
Experience secure and easy banking with PNB. Get full access to your banking needs in just a few clicks.
What Can You Do with the PNB Mobile Banking App?
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
||
|
What Type of Account Can You Enroll on the PNB Mobile Banking App?
How Can You Sign Up on the PNB Mobile Banking App?
- Click Sign-Up in the login page on PNB Mobile Banking
- Agree to the PNB Mobile Banking Terms and Conditions
- Click “ATM Card”
- Input Card Number and PIN
- Create your user ID and password
- Enter 6-digit One-Time-PIN (OTP) sent via SMS
- Upon initial login, enter Online Activation Code (OAC) sent via e-mail
- Click Sign-Up in the login page on PNB Mobile Banking
- Agree to the PNB Mobile Banking Terms and Conditions
- Click “Credit Card”
- Input Credit Card details
- Create your user ID and password
- Enter 6-digit One-Time-PIN (OTP) sent via SMS
- A confirmation page will appear once you have successfully enrolled your credit card account
- Visit the nearest PNB branch
- Fill-out Digital Banking Enrollment Form
- Click Sign-Up in the login page on PNB Mobile Banking
- Enter account details and SMS PIN sent by the branch
- Create your user ID and password
- Enter 6-digit One-Time PIN (OTP) sent via SMS
- Upon initial login, enter Online Activation Code (OAC) sent via e-mail
- My other account is already enrolled in PNB Mobile Banking, how can I enroll my other PNB accounts?
- Go to OPTIONS/ACCOUNT SERVICES in the My Accounts Page
- Click “Add an Account”
- Enter One-Time-PIN (OTP) sent to your mobile phone
- Choose desired account to be enrolled
- Wait for confirmation
- My other PNB accounts are already enrolled in PNB Mobile Banking, how can I enroll my PNB Credit Card?
- Go to Options/Account Services on My Accounts
- Click “Enroll Credit Card”
- Input Credit Card details
- Enter One-Time-PIN (OTP)
- Wait for confirmation
- What should I do if my registered email address and mobile number are not updated?
- For PNB account holders, you have to go to your branch of account to update your mobile number and/or email address. You may accomplish this form (link out to update information form) beforehand and present it to the branch personnel.
- If you are a PNB credit card holder, kindly email your request to update your contact information at pnbcreditcards@pnb.com.ph
- What is an Online Activation Code (OAC)?
- Online Activation Code (OAC) is a code required for newly registered users when you login to PNB Mobile Banking app for the first time. The OAC shall be sent to your registered email address.
- What is a One-Time PIN (OTP)?
- One-Time-PIN (OTP) is an additional security feature in PNB Mobile Banking where a six (6) digit PIN is sent to your mobile device. Enter the OTP when performing the following:
- Enrollment of account
- Adding of other accounts
- Fund transfer to Third Party PNB Account and to other local banks
- Bills Payment
- Reset Password
- One-Time-PIN (OTP) is an additional security feature in PNB Mobile Banking where a six (6) digit PIN is sent to your mobile device. Enter the OTP when performing the following:
- What should I do if I don’t receive my OTP?
- You may message us on our official channels to check if your contact details and account are active.
- Email: customercare@pnb.com.ph or PNBCreditCards@pnb.com.ph
- Hotline:
- PNB: (+632)8573-8-888
- PNB Cards: (+632)8818-9-818 for Metro Manila or Domestic Toll-Free at 1800-10-818-9-818
- You may message us on our official channels to check if your contact details and account are active.
- How to activate Touch ID on PNB Mobile Banking App?
- Register your fingerprint on your mobile device
- Log-in to your account
- Go to SETTINGS and Tap TOUCH ID
- Toggle button to the right
- Click Done and log-in again
- Can I use PNB Mobile App or Internet Banking abroad?
- Yes as long as your contact details are updated and your PNB debit account or credit card is active. Make sure that your internet connection is stable.
- Are there any fees when I do my banking transactions online?
- Registration, balance inquiry, and checking of transaction history are free of charge. But there are corresponding fees for other services.
- What shall I do if I forgot my password?
- Click on the “Forgot Password” option in the login page
- Provide your username and email address
- Enter the OTP sent to your registered mobile number
- Login using the temporary password sent to your registered email address
- Input a new password
- What should I do if I forgot my User ID?
- If you forgot your User ID, please call PNB Customer Care (632) 8573-8888 or PNB Cards 24/7 Customer Service Hotline at (+632) 818 9 818 for Metro Manila or Domestic Toll-Free 1800 10 818 9818 for assistance.
- What should I do if I got locked out of my account?
- If your access was locked due to three (3) consecutive incorrect password entries, kindly reset your password by selecting the “Forgot Password” link on the login page.