The affected system by the network problem that happened on October 29 (Sunday) was restored in the middle of the following day (Monday), and we have completed all the transactions we received on 10/29 and 10/30 by the end of 10/30 except for transactions we were not able to process further with valid reasons. Also, the remittances received on 10/31 were completed the same day. Our sincerest apologies for the inconvenience caused and we would appreciate your continued patronage to PNB. Should you have any questions, please call our customer service center at 03-6858-5910 or e-mail to email@example.com.
As we continue to enhance our new core banking system, you may experience intermittent remittance services. We sincerely apologize for the inconvenience caused. However, we are pleased to inform you that we have resumed all the remittance modes just as we offered before August 14th. Effective today, September 29, 2017, you can send your remittance through the following channels:
Kindly inform us of any intermittent services in the course of your remittance transaction. Please call (81) 3-6858-5910 or e-mail firstname.lastname@example.org.
Once again, we extend our apologies and thank you for your continued patronage.
*Maximum Cash Pickup amount: PHP30,000 for Cebuana Lhuillier, PHP40,000 for Globe (GXI), PHP50,000 for MLhuillier, and PHP100,000 for Palawan Pawnshop and RD Pawnshop.